Job Description

Role Summary:The Order to Remittance Specialist is responsible for ensuring first class OTR processes and execution in order entry and systems, providing strong business partnership with Sales and Service. This role will be the key point of contact that provides customer support to both external customers as well as internal stakeholders and hence requires excellent multitasking skills, a highly-organized way of working, attention to detail and excellent communication and interpersonal skills.
Essential Responsibilities:• Ensure high quality OTR process (Order Entry, technical order classification, and financial order classification. Order management, invoicing)
• Support sourcing and replenishment activities for order fulfillment of Purchase to Stock materials
• Interface with all internal and external customers (Marketing, Sales, Service, Supply chain…) to assure on time and high quality order fulfillment.
• Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management.
• Manage credit and returns
• Work in compliance with the documented quality system and report any anomalies
• Production planning and control
• Coordinate shipments with forwarder
• Manage customer formalities
• Backup for Service operations
• Key ITO sales support lead
Qualifications/Requirements:1. Bachelor degree (or high School Diploma and a minimum of 2 years export operations experience, or order management of freight forwarder operations experience & Customer Service)
2. Ability to work effectively in a cross-functional, global team environment
3. Excellent interpersonal skills
Desired Characteristics:1. Drives growth and innovation effectiveness through influence and collaborate across functions.
2. Minimum of 3 years of customer service, operational logistics, import/export and/or customs expertise, technical support in healthcare industry.
3. Solid communication and analytical skills, including experience with communicating with others from different counties and cultures.
4. Ability to energize, develop and build rapport at all levels within the organization
5. Proven ability to execute, multi-task, and deliver on commitments
6. Experience working in a compliant supply chain
7. ERP – Oracle Bioprod & Sales Force.
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comAdditional Locations:Australia;Parramatta;
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