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Customer Relationship Specialist - Spring Street

32 days ago: Bank of Queensland

Job Description

  • We are an ASX 100 Finance Leader - It's possible to love a bank!
  • Develop your career while making a positive community impact
  • Join an inclusive and collaborative team - Good culture is important to us!
  • Spring Street Branch

About Us?

Work for one of Australia's top 100 listed companies where our vision is to create Australia’s Most Loved Bank! BOQ are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and competitive environment.

We support a flexible workplace and offer our employees a number of great benefits, including –

  • Flexible working conditions
  • Discounted financial products
  • Salary packaging options
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP) - MyCoach for Individuals and People Leaders
  • Career growth opportunities through specialised training and development programs

About the Role?

As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ.

Day to day your key responsibilities will consist of:

  • Account opening/closing
  • Customer interviews and being a part of their full review process
  • Personal lending and credit card applications
  • Coaching and development of junior colleagues
  • Outbound calling to maintain and build customer relationships
  • Floor walking, business development and initiating quality conversations with customers
  • Strong focus on compliance

About You?

As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating:

  • Excellent customer service experience, preferably from the banking industry
  • Exposure to consumer lending would be advantageous
  • The drive to build long lasting relationships and positive customer experiences
  • Contributor to a collaborative team environment
  • Willingness to go above and beyond for your customers and colleagues
  • Driven to take a personalised approach with every customer interaction
  • "Can do" approach to all aspects of your role
  • Ability to learn and confidently use a number of technical financial systems
  • Excellent written and verbal communication skills and strong attention to detail

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

How to apply?

To apply for this role please follow the link to our careers page.

BOQ is a member of the Australian Bankers’ Association and has subscribed to the Conduct Background Check Protocol (Protocol). Under the Protocol, from 1 October 2017, BOQ will contact any previous employer/s who are also part of this association to provide a Conduct Check of any potential employee.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Bank of Queensland is committed to a diverse and inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.



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We are an ASX 100 Finance Leader - Its possible to love a bank! Develop your career while making a positive community impact Join an inclusive and collaborative team - Good culture is important to us! Spring Street Branch About Us? Work for one of Australias top 100 listed companies where our vision is to create Australia’s Most Loved Bank! BOQ are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and competitive environment. We support a flexible workplace and offer our employees a number of great benefits, including – Flexible...