Job Description

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world. Why Work with Us Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation’s 2018 Corporate Equality Index.
POSITION SUMMARY: The Senior Application Specialist is responsible for quickly and effectively diagnosing, and resolving moderately complex system issues experienced by internal users that are escalated by the Tier 1 support desk or the business. The Senior Application Specialist is an expert in all functional and operational aspects of at least one business system and leads special projects and directs others as required. The Senior Application Specialist also partners with the business to provide IT support for organizational initiatives or activities. The Senior Application Specialist mentors and assists Application Specialists to resolve problems or issues.
PRINCIPAL RESPONSIBILITIES:
+ Diagnoses and resolves moderately complex system end user issues promptly and professionally.
+ Acts as a point of escalation for unresolved issues from Application Specialists.
+ Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with consistently high quality of service.
+ Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.
+ Acts as a coach and mentor for newer staff.
+ Performs IT-related activities for projects to support the Company priorities.
+ Identifies and recommends system modifications to reduce user issues.
+ Fully documents each issue and resolution using the incident tracking system.
+ Keeps support desk team, peers, and management apprised of new support issues in a clear and timely manner.
+ Documents processes and procedures for training IT team and end users.
+ Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:
+ Bachelor’s degree in IT, technology-related field or business-related field.
+ Business systems analytical experience, including the ability to flow chart processes.
+ Conversant with all functional and operational aspects of relevant systems and ope
MINIMUM REQUIREMENTS:
+ High School diploma or GED.
+ Minimum of 3 years of experience in a team oriented environment supporting internal or external customers.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._
We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education de
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