Adelaide Railway Station Supervisor

Confluence Waters (Adelaide SA, Australia) 3 days ago
WHO WE ARE
 
Keolis Downer is Australia's largest private provider of multi-modal public transport. We are the largest light rail operator in Australia and one of the nation's most significant bus operators. Keolis Downer provides services to more than 210 million people each year.
 
POSITION SUMMARY
Keolis Downer is Australia's largest private multi-modal operator with 20+ years of local presence with Southlink and LinkSA.  We support 250 million passenger journeys annually in Australia.
Keolis Downer is committed to providing the highest quality of Rolling Stock Services in the local SA and greater Australian markets. This is a great time to join an industry leader who has built a trusted reputation on the quality of service and further develop your career in the Adelaide Rail Transformation Program.
Join the team in the role of Adelaide Railway Station Supervisor and play a pivotal part in ensuring our client facing team is well optimised and utilised each and every day.
About you:

High level of competency to respond efficiently in high pressure situations
Sound negotiation skills as you will be required to work with a range of stakeholders
Demonstrated ability to motivate and influence others in an environment of dynamic change
Strong ability to think quickly and be able to handle different situations as they arise
Previous Rail Industry experience with leading and supervising employees is highly desirable
Open to working shifts and a 7 day roster including morning, afternoon and nights as well as weekends and public holidays
Currently possess Senior First Aid Certificate (or willing to obtain)
Currently possess Chief Fire Warden Certificate (or willing to obtain)
A history of working within the rail environment and understanding of safety and compliance to National Law.
Ability to respond quickly and rationally to problems as well as work collaboratively on complex issues
Must possess a current, valid and unrestricted Australian Drivers Licence

 
The Role
 

You will be responsible for overseeing the safety activities and coordinating the personnel activities for the Drivers, Passenger Service Assistants and Platform Coordinators working within the Adelaide Railway Station (ARS), to ensure that they perform their duties in accordance with operating rules, procedures and instructions, which includes;

Active supervision of the station
Managing sign-on and sign-off activities
Managing disputes and conflicts within the workplace

Delivery of briefings to employees about new or updated policies, procedures and guidelines
Coordinating with the Operations Control Centre for any customer information, platform changes or disruptions
Ensure a high level of customer service is maintained at all times
Ensure the proper and safe use of PPE, safeguards, safety devices, and any other equipment
Implement emergency procedures as per requirements as well as coordinate any emergency management activities
Undertake investigations and implement appropriate action on reports concerning service delays, customer complaints, driver errors or mechanical failure of railcars
Supervising gate line management within ARS
Ensure that all Incident Management processes are up to date and accurate
Work collaboratively with team members to meet deadlines and contribute to the evaluation of service performance objectives
Manage leave balances (annual, long services, sick etc)
You may be required in some instances to present at work in a paid on-call situation to perform crisis management duties in the case of emergency on the network

What we offer:
 

A highly supportive, team environment
Competitive remuneration with on-going training and support
An opportunity to work as part of a new and growing team within a project environment
 Full – time Permanent role based in Adelaide

 
Your role will allow Keolis Downer to operate and bring forth a world class service to the people of SA and will have the benefits of high exposure and potential growth opportunities that come with a success job well done.
To apply hit “apply now” or contact Anita via email: anita.aquilina@keolisdowner.com
(Note: Only applications submitted through the online vacancies will be considered.
Keolis Downer does not accept applications via email)
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Adelaide Railway Station Supervisor

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