Job Description

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora South East Asia is a high growth division of leading global beauty retailer, Sephora. Our teams run omni-channel retail businesses in Singapore, Thailand, Australia and Malaysia, franchise operations in India and Indonesia (retail only), and we run ecommerce only businesses (the first in the world globally for Sephora!) in Philippines, Hong Kong, Indonesia and New Zealand. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our exceptional people! With ambitious growth plans we are always looking for talented people who are passionate about building businesses and developing themselves and our customers'experience. We have fully integrated our stores, digital and e-commerce capabilities and we proudly maintain an entrepreneurial, and technology focused culture with our capabilities all in house, rare in this region.

Sephora Thailand opened its first store in the year 2013, it now operates 11 stores with 2 flagships in Siam Centre and Emquartier.

Role and Responsibilities

  1. Meet or exceed store sales and profit targets
  2. Manage all resources within the store to provide customers with a leading shopping experience
  3. Drive the proper execution of established policies, procedures, initiatives and directives
  4. Act as a Sephora Ambassador, consistently exhibit the Company Attitude and Values

Store performance and monitoring

  1. Take full ownership of the store and its commercial success
  2. Analyze relevant data to probe and challenge the status quo
  3. Address identified improvement areas
  4. Escalate issues to the District Manager or other Retail Back Office partners where needed
  5. Drive continuous improvements in the store’s sales, productivity and profitability
  6. Share best practices to drive the collective performance of all district stores

Self/team management: People development

  1. Lead service by example
  2. Balance time between selling and leading team members on the sales floor
  3. Ensure there is always a manager in charge on duty (MIC) on the sales floor, focus team members on serving customers and on selling
  4. Schedule staff so as to properly serve customers, drive sales and execute tasks
  5. Manage the recruitment and training of store team members
  6. Ensure all HR policies and procedures are adhered to
  7. Create a high performance culture by setting clear expectations, analyse performance and give appropriate and prompt feedback, including actively managing poor performance
  8. Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

Self/team management: Training

  1. Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge
  2. Coach and motivate individuals within assigned area to maximize their performance
  3. Complete all applicable training programs
  4. Effectively apply the learning on the job
  5. Seek coaching and learning opportunities to continually improve own performance

Store management – Merchandising

  1. Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store

Store management – Operations

  1. Ensure the legal and financial integrity of the store
  2. Ensure proper in-store Sephora executions according to established standards and directives
  3. Manage all store operations in a systematic and efficient manner, as per established policies and procedures
  4. Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
  5. Ensure cash register transactions are processed quickly and accurately
  6. Lead and implement all applicable loss prevention policies and procedures
  7. Maintain a safe and productive shopping and working environment

Customer Service

  1. Be a role model for customer service and meeting or exceeding customers’ expectations
  2. Drive a service and selling culture in the store
  3. Monitor customer satisfaction and feedback systems to drive continuous service improvement

Requirements

Qualifications and education requirements

  1. Minimum secondary school education, preferred advanced diploma or University degree

Experience preferred

  1. Minimum 18 months’ work experience in a beauty/fashion customer and commercial focused retail environment
  2. Minimum of 12 months’ Store Management responsibility

Preferred skills and knowledge

  1. Intermediate selling experience
  2. Comprehensive product, retail and industry understanding
  3. Advanced MS Office proficiency

Key relationships

  1. Customers
  2. Peers
  3. Supervisor
  4. Team members
  5. Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services, etc.)
  6. Local administration (e.g. mall management)

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