Why Airtel?

We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

Purpose & Impact

Manage an entire airtel store and provide a delightful experience to customers while driving Sales targets, with adherence to pre-defined guidelines

Job Responsibilities
  • Develop store strategies to expand store traffic and optimize profitability
  • Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient
  • Drive sales of various airtel plans, plan upgrades & products - my airtel app, WYNK, airtel TV etc. 
  • Maintain store staff job results by coaching, counseling, disciplining, planning, monitoring, and appraising job results
  • Maintain inventory levels of airtel assets -  SIM cards, dongles, Wifi devices 
  • Ensure adherence to pre-defined airtel SOPs to run store operations smoothly
What specific skills and traits should this person possess?
Skills Required
  • Good communication and interpersonal skills 
  • Ability to analyze data and derive insights 
  • Customer centricity while taking all decisions 
  • Ability to drive large teams towards specific objectives 
  • Ability to monitor store transactions  
  • Digital Savvy, ability to manage digital assets
Educational Qualifications
  • Graduate, preferably MBA
Work Experience
  • 3-4 years of retail shop floor experience 
  • Preferred sectors: Modern retail, Telecom, Consumer durables, Apparel/ fashion

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