Strategic Accounts & Solutions Director

GE (Jakarta JK, Indonesia) 28 days ago

Job Description Summary

ASEAN is a key region for GEHC. ASEAN growth strategy over next 3 years is primarily focused on increasing penetration of GEHC products, services and solutions in strategic customer segment. Strategic customer segment includes large private and public healthcare customers across ASEAN that seek differentiated technology, high touch service, and customized integrated solutions. GEHC hopes to achieve high share of wallet in this customer segment by developing a long-term strategic partnership model.
Indonesia is a key country market in the ASEAN region business. Growth in Indonesia is critical for the success of the overall ASEAN GEHC business. This position holder will be responsible for growing GEHC’s share of wallet in assigned Strategic Accounts located in Indonesia.
The position holder is responsible for long-term success of GEHC’s relationship with the set of strategic accounts in Indonesia by enabling achievement of goals mutually identified by customer and GEHC. The position holder will report to Country Manager and will have functional alignment with the GM, Strategic Accounts & Solutions, ASEAN
The position holder will build strong relationships with stakeholders from the assigned accounts, will understand needs and outcomes expected by GEHC’s strategic customers and position GEHC’s innovative customized solutions portfolio to enable customer success. The position holder will devise account strategies and execution of the strategies to drive orders/sales growth by securing large, strategic, cross-P&L customer purchases.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

  • Establishes productive, professional relationships with key personnel in assigned customer accounts and develops into trusted advisor and customer advocate for key account stakeholders/executive sponsors.
  • Develops and maintain customer mapping, includes next generation leadership, internal relationship dynamics and the customer’s competitive landscape.
  • Proactively assesses, clarifies, and validates customer needs and understands drivers of the customer need including vision/mission / financial objectives on an ongoing basis.
  • Leads a joint ‘company - strategic account customer’ planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period that truly addresses needs of the account’s vision/mission and creates new business opportunities for GEHC
  • Collaborates with internal GEHC stakeholders including strategic accounts solutions architect, ASEAN Strategic Accounts Director and region/global product, service, digital teams to address customer needs.
  • Act as a primary customer point of contact, represents One GE Healthcare across multimodality projects, cross-P&L business events, and an accountability for issue resolution in selected strategic accounts.
  • Maintains high customer satisfaction ratings that meet company standards
  • Manage multiple projects and effectively communicate progress updates to GE and customer leadership on a monthly/quarterly basis.
  • Provide on-going feedback to management, product, services and marketing teams.

Required Qualifications

  • Education to Bachelor Degree level.
  • 6+ years experience in Business Management or Sales / Marketing OR equivalent years of experience progressive leadership
  • Demonstrated business management and resource allocation skills including business plan development.
  • Experience structuring and closing large and complex strategic deals and experience in handling C-suites customers
  • Strong co-ordination, commercial, influencing and advanced negotiation
  • Strong business acumen; financial and organizational skills.
  • High level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.
  • Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization. Act as inspirational leader with optimism, highly approachable and humble.
  • Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.

Desired Qualifications

  • In-depth knowledge of healthcare market, key players and customers in Indonesia
  • Healthcare disease solutions and the products and services offered
  • Knowledge of hospital management will be a plus

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.


Additional Information

Relocation Assistance Provided: No

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