Delivery Center Strategy & Operations Lead

Accenture (Jakarta JK, Indonesia) 23 hours ago

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at [...] Description: DCSO Central Operations Manager - Level 7

This is a strategic role that aims to streamline the Global Supply and Demand process across Accenture Operations. Overall responsible for Global Supply and Demand process, tools, governance and data management. Scope also includes improvement of running processes, implementation of new processes and supporting global team with strategic initiatives / projects.

Overall Job Responsibilities:

  • Operations Strategy and analytics - Business consulting, Performance measurement, Workflow process improvement, Leverage analytics tools to support metrics selection, reporting and data visualization

  • Understand overall objectives and business performance targets and support in achieving those targets

  • Consult with the Business Leaders in the strategic use of the internal database to achieve business objectives and to improve the effectiveness to support Growth

  • Conducting performance review on MIS reports and giving data feedback to the Management

  • Driving efficiency across business process improvement by building automation tools, standardization of templates, best practices and knowledge sharing

  • Project managing implementation of new processes and all aspects of the analytics / reporting work, ensuring compliance with internal controls, policies, procedures, regulations

  • Review outcome of the corrective steps implemented and provide feedback to teams based on the data analysis

  • Manages, Handles / Resolves issues relating to the Demand Capacity Tools

  • Works with the CIO team for enhancement of tools as and when required

  • Drives adherence of tool usage across DCSO organization with Network locations

  • Drives metrics on Tool compliance with DCSO Organization across Network Locations

  • Delivery of high quality scheduled and adhoc management reporting and analysis for the Operations services

  • Provides an analytical framework/strategic insight to identify risks and opportunities through Process Engineering

  • Explore various areas of improvements and technology up gradation on ongoing projects, to enhance operational


Delivery Center Strategy & Operations Lead

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