Cafe Supervisor

Panthers Glenbrook (Glenbrook NSW, Australia) 8 days ago
  • Join an industry leader
  • Internal & External training opportunities & paid training sessions
  • Internal promotions & transfer opportunities
  • Career development opportunities
  • Discounts on merchandise & at our restaurants
  • Excellent working conditions, comfy staff room & free parking,

Glenbrook Panthers are seeking a motivated and customer focused professional to work as a Supervisor in our busy Café.

About us …

Based at the foothills of the Blue Mountains, Glenbrook Panthers is a family friendly club with a strong focus on serving the community.

Panthers Glenbrook is one of 5 venues within the Panthers Group, one of Australia’s largest entertainment groups, and is home to the mighty Penrith Panthers NRL team.

About the Role …

We have an exciting opportunity available for a passionate and energetic individual to deliver excellent service to our members and guests and manage the day-to-day operations of our busy Café. Being part of a collaborative team, you will lead, motivate and develop your team and inspire them to deliver an exceptional customer experience while also ensuring a clean and safe environment.

Your main duties and responsibilities will include, however are not limited to:

  • Maintaining high levels of customer service at all times;
  • Managing the day-to-day operations of the Café;
  • Managing stock levels & ordering stock;
  • Shift and staff management including performance management and disciplinary action;
  • Assisting employees and customers with any enquiries;
  • Managing conflict resolution and customer complaints;
  • Completing Daily Shift Reports;
  • Daily cash reconciliation, handling and processing;
  • Cleaning duties;
  • Ensuring the comfort and wellbeing of members and guests by ensuring all WHS requirements are being met at all times;
  • Ensuring the success and cohesion of the various departments and;
  • Adhering to Panthers policies, procedures and legislative requirements.

About you …

This role requires an active problem solver with the ability to remain calm in high-pressure situations and think on their feet. You are required to be flexible and reliable as you will need to be available 24/7 to work as required including nights, weekends and public holidays.

To be successful in this role you would need to possess the following:

  • Previous 2-3 years’ experience in a supervisory or management role within the hospitality industry;
  • Fantastic written and verbal communication skills;
  • Exceptional shift management and customer service skills;
  • Ability to deal with complex situations and make effective business decisions;
  • Intermediate computer skills including understanding of Microsoft applications;
  • High standard of personal grooming and;
  • Current RSA and RCG Competency Card and Barista Certificate is required for the role.

We’re looking for community-minded people who will make our members and their guests their number one priority. We want people with energy, enthusiasm and a positive can-do attitude.

If that sounds like you, we’d love to hear from you!


No recruitment agencies please

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

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