Job Description

Supervisor, Air Canada VIP Lounge
Imagine joining a team that-s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world-s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It-s a winning combination.
Why work with Restaurant Associates?We are a member of Compass Group Canada, the leading foodservice and support services company. We provide foodservice solutions and fine dining luxury suite services at different destinations-from local museums to famous sporting and iconic cultural venues. Join us.
Now, if you were to come on board as aSupervisor, we’d ask you to do the following for us:
+ Welcome guests in a professional and friendly manner and ensure delivery of consistently outstanding service by all
+ Help to oversee dining operations and supervise the wait staff, hostesses, food expediters, porters, and bartenders
+ Lead, train, coach and mentor the team
+ Answer guest inquiries and address concerns in a timely manner
+ Ensure strict compliance with Compass Quality Assurance and Health and Safety Programs
Think you have what it takes to be one of ourSupervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
+ Minimum two years’ work experience providing outstanding customer service in a world-class luxury brand and/or fine dining luxury level service knowledge and training
+ Previous experience and demonstrated success with supervising associates in a food service environment, preferably fine dining
+ Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness and courtesy
+ Excellent interpersonal and communication skills with strong desire and ability to delight and accommodate guests
+ Strong organizational skills with ability to work in high pressure situations and handle multiple tasks simultaneously
+ Post-secondary education in a related field such as Hospitality, Culinary and or Tourism, in combination with a passion for the industry
+ Smart Serve certification required
+ Wine and/or Wine service education would be an asset
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