Player Support Agent - MoGi Group

TransPerfect Translations Inc. (Remote job Anywhere B, Argentina) Publicado hace 2 días

IMPORTANT: After applying, you will receive an email with a test to take (Check Spam Inbox), be sure to take it to complete your application and be considered for the role.
MoGi Group
is an award-winning multilingual video games
services company dedicated to world-class translation, localization,
player support, games testing, cybersecurity, tool development, art
design, and community management services. Our successful community
management and player support departments support countless exciting
games and titles worldwide, helping developers to manage their
communities in multiple languages, while our localization department
helps bring games of all genres to the world in over 44 languages. 




Are
you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you
could combine your hobby with your professional expertise? Come work with us! [...]


Our player support department supports over 650 games
developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 200 player support agents
who can provide top class support in a fast-paced and active environment. We have multiple shifts options, and we offer either in-house or remote (freelancer) full-time job.


RESPONSIBILITIES


●       Processing questions and problems from users through a ticketing system


●       Answering queries on blogs and forums as well as social media channels


●       Getting familiarized with the games so you can advise players


●       Getting creative in finding solutions to technical problems and bugs


●       Encouraging user loyalty by providing an outstanding service


●       Contributing to studio-wide community strategies


●       Supporting the community managers with ad-hoc tasks  


WE OFFER


●       An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects


●       The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment


●       A competitive salary


●       Valuable and transferable work experience in the games industry


●       Ongoing training and professional self-improvement opportunities


Ideal candidates will have:



  • Knowledge of Marketing, Translation, Journalism, Communications, Copywriting or similar

  • Strong proficiency in the English language

  • A bilingual or native level of Dutch, Indonesian, Italian, Russian, Swedish OR Thai

  • Basic knowledge of social media from both user and professional points of view

  • Excellent organizational skills

  • Good knowledge of MS Office

  • Excellent interpersonal skills

  • Ideally with passion and knowledge of games and some experience in the video games industry

  • Strong ability to multitask, prioritize, and work independently with minimal supervision


Player Support Agent - MoGi Group

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