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Network Operations Center / NOC Support Analyst

New Signature
Cape Town, WC
5 days ago: JobScore

Job Description



Every day, our team of Managed Services experts help our customers operate their workloads, applications, and infrastructures. Join our Managed Services team to assist our customers with the strategy and operation around their Microsoft solutions.

The Server Monitoring and Investigations Team

Our customer base includes global corporations from all verticals, with presence and associated technology infrastructure around the world.  Our business value is to ensure there are eyes on our customer's critical infrastructure 7x24x365, and alert them to any issues in advance of outages that could affect associated critical business operations.  Ongoing performance analysis and reporting are also additional value services provided to our customer base. 


RESPONSIBILITIES

Our team is comprised of Analysts who thrive on digging deep into technical issues, correlating events, and providing actionable steps back to our customers.  The Infrastructure Analysts play a key role in monitoring the health of our customer environments 24 hours a day and are the first point of contact for outages on systems we monitor as part of the service.

  • Provide proactive remote systems monitoring and troubleshooting support to our client base, to ensure maximum service availability and performance of their technology infrastructure.
  • Perform a variety of tasks including systems health monitoring, server scans, diagnostic tasks, event log correlation and performance monitoring.
  • Ensure tracking and knowledge base systems are kept up to date.


REQUIREMENTS

  • Experience and desire for 24/7 shift work
  • Understanding of Microsoft and networking technologies, in order to investigate and troubleshoot alerts and performance issues.
  • Broad technical knowledge of Windows server technologies such as Exchange, SQL, and System Center Configuration Manager (SCCM), etc.
  • Strong English verbal & written communication skills.
  • Attention to quality and detail.
  • Excellent customer service skills.


PREFERRED QUALIFICATIONS

  • Systems Center Operations Manager (SCOM), or exposure to competitive systems management suites.
  • Advanced diagnostics and troubleshooting in a primarily Windows corporate environment. Technologies include DNS, Active Directory, DHCP, Exchange, SQL, Lync, Azure and Office 365.
  • Exposure to a Network Operations Centre and incident management systems and processes.


ABOUT NEW SIGNATURE

New Signature is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. Behind every interaction is our dedication to provide outstanding experiences and to build authentic relationships with those around us. We are passionate about driving transformational results for clients across all company sizes, geographies and industries. The New Signature team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.   

New Signature was named the top Microsoft partner in the United States and the United Kingdom in 2014 and again in the United States in 2015—becoming the first partner ever to win the prestigious US Partner of the Year award two years in a row. With over 600 individual technology certifications, New Signature is a recognized expert at the forefront of Microsoft advancements and couples these powerful technologies with exceptional services to empower our customers, colleagues, and community.   

Our Core Values

Human: We use our hearts and minds to collaborate for success

We harness technology to drive business, but we never let that replace our human connections. We use our hearts and minds to collaborate for success and instill confidence in our customers through relationships forged from trust.

Generous: We are giving and respectful

With our efforts to always be generous, we elevate our service level with empathetic and considerate communications and actions. We always find a way to support our customers and colleagues by giving of our time and talent and equally respecting the time and talent of others.

Authentic:  We tell it as it is, with positive intent

Being authentic helps to nurture our strong and trusted relationships. We are honest, transparent, and reliable. When you partner with New Signature, you are partnering with a group of purposeful, outcome-driven and results-oriented professionals.

Innovative: We push the boundaries at the intersection of people, process and technology

For us, there are no limit to our dreams. We continually innovate and push boundaries at the intersection of people, process, and technology to bring our customers and colleagues the best solutions first.

EMPLOYMENT ELIGIBILITY

New Signature requires the candidate to prove eligibility to work in South Africa within three days of being employed. All final candidates will be asked to complete a background check.  These record checks can include any or all of the following: education verification, employment verification, drug screening and criminal record check. 

New Signature is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Every day, our team of Managed Services experts help our customers operate their workloads, applications, and infrastructures. Join our Managed Services team to assist our customers with the strategy and operation around their Microsoft solutions.The Server Monitoring and Investigations TeamOur customer base includes global corporations from all verticals, with presence and associated technology infrastructure around the world.  Our business value is to ensure there are eyes on our customers critical infrastructure 7x24x365, and alert them to any issues in advance of outages that could affect associated critical business operations.  Ongoing performance analysis and reporting are also additional value services provided to...