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DCS Mission Control Support Analyst

8 days ago: UBS Financial Services

Job Description

DCS Mission Control Support Analyst
India
Information Technology (IT)
Corporate Center
Job Reference #:
187492BR
City:
Pune
Job Type:
Full Time
Your role:
Do you have a knack for incident and change management? Are you at your best when coordinating ,collaborating and supporting others? Do you like to interact?
We’re looking for someone like that to:
•be the center point for monitoring, incident, problem and change management across our global Data Center and Mission Critical Facility estate
•proactively monitor the Data Center Services environment for abnormalities and correlate cross-stream issues/events in real time
•actively monitor incident, problem and change work queues and respond to Data Center issues using established protocols to coordinate resource or vendor response, update stakeholders, and drive timely resolution
•provide escalation and call-out support for Technology and Technology Operations Center business stakeholders
•interface with external service providers to resolve incidents and requests and analysis of trends/themes of the production environment
•use and enhancement of Data Center Services monitoring tools to improve real-time and predictive surveillance of the estate. Ad-hoc report generation and trend analysis
Your team:
You'll be part of the DCS Mission Control Support & Analyst team who are the front line of a global DCS Operation team. You will be contributing to the prevention, and resolution, of all related incidents. The Mission Control role is instrumental in maintaining and enhancing our monitoring tool kits on a daily basis. Your work will involve daily collaboration with teams across the globe.
Your expertise:
•information technology or mission critical facilities background
•an understanding of Technology solutions and services such as networks, operating systems, infrastructure components, applications, and/or Mechanical/Electrical systems (Preferred)
•basic reporting systems skills needed, irrespective to toolset / technology. Ex. Excel, Tableau. (Preferred)
•monitoring platform experience. Ex. Splunk, NetCool, Building Management Systems. (Beneficial
•ITIL Foundation certified (Beneficial)
•mission motivated and a strong collaborator (Must have
• fluent in Business English and able to communicate clearly & effectively verbally and in written materials (Must Have)
About us:
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Join us:
We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.
Disclaimer / Policy Statements:
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
DCS Mission Control Support AnalystIndiaInformation Technology (IT)Corporate Center Job Reference #: 187492BR City: Pune Job Type: Full Time Your role: Do you have a knack for incident and change management? Are you at your best when coordinating ,collaborating and supporting others? Do you like to interact?We’re looking for someone like that to:•be the center point for monitoring, incident, problem and change management across our global Data Center and Mission Critical Facility estate•proactively monitor the Data Center Services environment for abnormalities and correlate cross-stream issues/events in real time•actively monitor incident, problem and change work queues and respond to Data Center issues using...