Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients. Over 1,850 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Sr. Support Engineer for the Oracle Agile PLM Product. This is a remote based position in Australia, , Singapore, Korea or Taiwan location.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

The role of the Sr. Support Engineer, Oracle Agile PLM, is to provide exceptional remote-based support for mission-critical Agile PLM Software applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Agile modules for our global clients. The role of the Sr. Support Engineer- Agile PLM requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities
+ Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Agile PLM Software applications focusing on solving technical and functional issues in support of each client.
+ Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
+ Provide remote-based functional and technical support & training for multiple Agile PLM software modules
+ Support client customizations, sharing implementation and best practices advice.
+ Must be able to Develop application break fixes for critical product defects.
+ Create scripts to identify, analyze and correct data issues.
+ Manage one or more key assigned accounts as a technical/functional advisor.
+ Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
+ Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
+ Collaborate with team members in a virtual team environment to extend field experience to different client situations.
+ Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Additional Duties & Responsibilities
+ Other job related duties and responsibilities may be assigned from time to time

+ Australia, Korea or Taiwan
+ Bachelor Degree in Computer Science or related field or equivalent experience.
+ At least 10+ Years relevant Oracle Agile Product Lifecycle Management (PLM) including a strength in one or more of the following areas: Product Collaboration (PC), Product Governance and Compliance(PG&C), Product Cost management (PCM) , Product Quality Management (PQM) and Agile Portfolio management (PPM).
+ 5+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality above listed areas
+ Technical and Functional Expertise with Agile PLM Software with solid understanding of underlying data flow and functionality in Product Quality Management, Product Collaboration, Product Portfolio Management, Cost Management, and Product Compliance / PG&C
+ Expertise with Agile PLM Software architecture, including full life-cycle implementation experience, configuration and administration of the application.
+ Knowledge of Oracle Agile maintenance/patching mechanics
+ Demonstrable history solving complex problems across multiple modules
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