Senior Consultant

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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Short Description:
Looking for Support engineer that who has significant experience across cyber security domains like InfraSec, Data Security, GRC etc. and willing to work in 24 X 7 security operations support environment.
Role:
Senior Support Engineer

Location:

Melbourne/Sydney, Australia


Roles and Responsibilities:

• Willing to work ion 24X7 environment and technically leading the IT Security infrastructure support team
• leading major incident management calls from technical perspective.
• Ability to work with business stakeholders, other Engineers, Iteration Managers, Architect, Security team.
• Liaising and working with Professional Services Engineers and Solutions Architects around client projects and deployments.
• Keeping detailed knowledge of the clients’ environment(s) by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with process and procedural documentation
• Providing technical support within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
• Take initiative to problem solve with positive attitude towards feedback from team for improvements.
• Adaptable and flexible with ability to multi-tasking.
• Experience in Data centre migration activities
• Ensure compliance with all relevant standards, processes and procedures.
• Able to manage reliability and availability functions for different platforms.
• Ensure continuous improvement with a focus on driving automations.
• Develop colleagues and continue to build out the capability of the team

Skills /Competencies:
Essential:

• Experienced with end security across standard OS’s (Windows, Linux, Mac OS …)
• Extensive operation support experience in at least 2 of below platforms
  • DLP
  • RSA Archer
  • Database Firewall
  • RSA Authentication manager
  • Different Physical security solution
• Experienced deploying and supporting to Amazon, Azure and ESX environments
• Experience on OS level security across Windows, Linux.
• Ability to diagnose and conduct root cause analysis
• Experience in run book, service transition, design documentation and service continuity
• Establish alerting thresholds/triggers, analyse alerts from various sources within the enterprise, and determine possible causes and effects on the systems and data
• Experience working in a hybrid cloud and on-premise environment

Preferred

• Good knowledge on Infrastructure and Network Security concepts
• CISSP, CISM, CCNA, CEH and other information security certifications is preferable
• Work in Agile environment. Should be familiar with JIRA, Confluence etc.
• Understands the need to comply with coding and deployment standards
• Take initiative to problem solve
• Positive attitude towards feedback from team for improvements
• Adaptable and flexible with ability to multi-tasking
• Willingness to share knowledge and good working ethic

Additional Skills:

• Ability to diagnose and conduct root cause analysis
• Experience working in a hybrid cloud and on-premise environment
• Experience working in the telecommunications sector
• Understanding process for deploying and enforcing application control
• Delivery of technical design documentation
• Experienced in using version management tools such as Git
• Provide effort estimates for new investment requests.
• Able to coordinate and facilitate workshops to cover requirements and solution design
• Can work across multiple business stakeholders
• Management of certificates and key stores

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.