Wintel Support Engineer

Dxc (Córdoba, Argentina) Publicado hace 26 días


POSITION SUMMARY

Note: “Wintel based” refer to Windows Server Operating Systems interchangeably.

• This role will be responsible for the day to day support of all Wintel based Servers within the client environment, performing troubleshooting and resolving incidents.

• Work with 3rd party vendors, subcontractors and support teams to effectively support the environment and achieve SLAs.

• Maintain service availability

• Create and maintain relevant server support documentation.

• Provide input into change control, project planning and BC/DR activities.

• Perform general Wintel and VMware support duties and schedule maintenance tasks as required.

• Adhere to change control – create and implement changes as required to maintain the environment and ensure stability of the Windows Server environment and relevant supported services.

• Assist with projects as required. Some project may require after hour work.

EXPERIENCE REQUIREMENTS

• 5+ years of overall experience with Wintel based server support within server environments exceeding 500 servers.

• Advanced troubleshooting skills – application/service, OS and hardware

• Intermediate scripting skills (Powershell, VBS, Ansible)

• Intermediate automation skills (ansible, puppet, chef, salt)

• Good understanding of SAN

• Advanced experience in converged infrastructure administrations

• Ability to accurately perform RCA on resolved incidents and problems

• Be able to successfully demonstrate proficiency in at least 90% of Technical knowledge requirements and be able to perform 100% of Key responsibilities.

• Ability to increase proficiency to 95% within 12 months with some guidance from senior team members.

• Ability to mentor Junior team members.

MINIMUM QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent.

• Relevant Windows Administration experience

• Microsoft and/or VMware certification is a plus

• ITIL Foundation Certificate v3 or v4 is a plus


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Wintel Support Engineer

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