GEHO Support Engineer

Jobleads (Perth WA, Australia) 1 day ago

To support the Weir Minerals business through the effective development, maximization and maintenance of relationships with FMG customers of GEHO at the Iron Bridge , Christmas Creek and Solomon’s sites and head office in Perth City.

Key Responsibilities and Specific Accountabilities

  • Developing, maintaining and maximising relationships with our customers of GEHO® with regard to the FMG and Glencore group
  • Assist in preventing competitors from establishing a long term presence in GEHO’s® core business at the above mentioned sites.
  • Initiating, managing and maintaining service agreements with FMG and Glencore group . Assist End User Sales Division in implementing service agreements into the Australian market
  • Provide up to date technical information to clients, ensure that all clients are aware of our technical advancements.
  • Follow up of customer requests and complaints until full resolution 
  • Providing technical recommendations and support to customers backed by our WMNL based Aftermarket Team
  • Assist customers with any troubleshooting of equipment and service problems were required

Business Development

  • Identifying and promoting new business opportunities to profitably grow the business in the Area.
  • Track prospects for products and gather market intelligence, including Customer Feedback

Reporting, Documentation, Budgeting and Forecasting

  • Implement and report on product trials aimed at improving wear life of pumps
  • Composition and management of aftermarket sales budgets in consultation with the Regional GEHO® Product Manager
  • Forecast of spares usage by customer in specified region to allow WMNL to forecast manufacture load.
  • Develop Quarterly Reports that measure performance against objectives, provide details of significant market issues (customer and competitor). 
  • Prepare Site Visit Reports following customer visits

Inventory Management

  • Ensure that there is sufficient stock held in Australia to meet market demand. 
  • Assist the needs of clients in your region.
  • Work with WMNL to forecast bearings and major wear parts for Australian Region Sites 

Internal Department and Agent Liaison

  • Provide feedback to End User Sales to the needs in service and support of the end users in the specific region.
  • Build relationships with WMA, resellers and agents and work with them to improve the joint service to the customer

Occupational Health Safety and Environment

  • You are responsible for ensuring that you operate on a day to day basis in a way that complies and promotes with the company’s policy and procedure and within the WMA Safety standards.

Job knowledge / Other requirements

  • Good Organisational skills 
  • Good written and oral communication skills
  • Sound organisational, people and time management skills
  • A committed and proactive attitude towards Environment, Health and Safety
  • A strong commitment to improved on time delivery
  • Qualifications in industrial or manufacturing engineering are desired, although relevant skills/experience in an appropriate field will be considered 

Weir Minerals Australia, 1 Marden Street, Artarmon NSW 2064 Australia.

GEHO Support Engineer

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