Who we are:
EdCast is the AI-Powered Knowledge Cloud solution for unified discovery, personalized learning, and knowledge management across the enterprise. Its award-winning platform is used internationally by Global 2000 companies and large government organizations, including NASSCOM and World Economic Forum, to solve the discovery and curation problems across all external and internal knowledge sources. EdCast's offerings include its Learning Experience Platform (LXP) and MyGuide's in-app guides, intelligence, and automation for business software.
What the role is about:
As a Support Engineer, you will play a crucial role in providing product and technical support. You will be responsible for day to day operations, analysing customer requests, problem solving and managing escalations. Creative, energetic, and self-driven, you understand the customers and their needs and know how to be a trusted partner. You have an ability to quickly master EdCast's suite of product and become a product expert. You also love understanding customer's use cases and issues and work to provide the customer with the best possible solution.
Key responsibilities include:
An opportunity to get ahead in your career by building a great and exciting portfolio that helps others get ahead in theirs. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations.
We believe in lifelong learning. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact in the world.