Infosys is a global leader in consulting, technology, outsourcing and next-generation services. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.
[...] to see how Infosys (NYSE: INFY), with US$ 11.5 billion in annual revenues, over 1200 customers across the globe and 215,000+ employees, is helping enterprises renew themselves while also creating new avenues to generate value.
Job Title: Senior Support Engineer
Looking for a Senior engineer who has significant experience in a Cyber Security and willing to work in 24 X 7 security operations support environment.
Skill: Development, Support, upgrade, Data center migration for respective platforms.
Roles and Responsibilities:
Willing to work in 24X7 environment and technically working in application support & maintenance
leading major incident management calls from technical perspective.
Ability to work with business stakeholders, other Engineers, Iteration Managers, Architect, Security team.
Liaising and working with Professional Services Engineers and Solutions Architects around client projects and deployments.
Keeping detailed knowledge of the clients’ environment(s) by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with process and procedural documentation
Providing technical support within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
Take initiative to problem solve with positive attitude towards feedback from team for improvements.
Experience in Data center migration activities.
Minimum 4 years’ hands-on experience delivering solutions on at least 2 of below technologies:
Sail Point Identity Now Expertise
Should have integrated different connectors like AD, Azure AD, OKTA, through SailPoint Identity Now.
Should have experience on onboarding applications using out of the box connectors and their customer implementation like Transforms, Generators and Complex sources for different profiles
Should have deployed vendor recommended performance tuning configurations
Should have Installed and Configured the different components in SailPoint Identity Now.
F5-APM and OKTA
Should have on boarded different applications in F5-ApM and OKTA
Should be well versed with F5-APM and Okta integration.
Should have experience in working on minor enhancements in support project
Able to provide performance improvement ideas on F5-APM and OKTA
Should have upgraded the Cyber Ark.
Show have hands on experience on PSM, PVWA, EPV and PADR modules.
Should have experience in Account onboarding and CPM modules.
Java, J2EE, Python development expertise.
Should have good experience in coding and able to do automation of manual tasks
Should have hands on experience on any programming language
Work in Agile environment
Understands the need to comply with coding and deployment standards
Take initiative to problem solve
Positive attitude towards feedback from team for improvements
Adaptable and flexible with ability to multi-tasking
Willingness to share knowledge and good working ethic
Working in the telecommunications sector
Experienced in using version management tools such as Git
Exposure to CI / CD practices and tools (such as Jenkins)
Experience working in the telecommunications sector
Work in Agile environment (with a preference for SAFe)
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.