Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

We actively seek a Sr. Primary Support Engineer resident. This is a remote role that can be based anywhere in Australia.

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

Position Summary
The role of the Sr. Primary Support Engineer, is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Sr. Primary Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities
+ Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
+ Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience.
+ Provide remote-based functional support & training for your specialist SAP modules.
+ Support client customizations, sharing implementation and best practices advice.
+ Develop application break fixes for critical product defects.
+ Create scripts to identify, analyze and correct data issues.
+ Manage one or more key assigned accounts as a technical/functional advisor.
+ Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
+ Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
+ Collaborate with team members in a virtual team environment to extend field experience to different client situations.
+ Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Additional Duties & Responsibilities
+ Other job related duties and responsibilities may be assigned from time to time
Education
+ Bachelor Degree in Computer Science or related field or equivalent experience
Location
+ Remote, Australia
Experience
+ 10+ years relevant SAP experience particularly with BI/BW Hana
+ Experience with BW model that required architecture and integration knowledge with ECC (data extraction, BW queries)
+ Working knowledge of how standard business content is replicated in BW
+ Working knowledge of how extraction program is created, executed and debugged
+ Experience with debugging, analyzing and optimizing user exits for data extraction in OLTP system
+ Experience with analyzing ETL process in BW, including start routine, end routine and expert routine
+ Working knowledge how communication IDocs are triggered in background jobs in OLTP system and BW system
+ Proficiency in BW/BI Modeling, Cubes, DSOs and process chains
+ Experience with process chain setting, monitoring and log analysis
+ Experienced in bex query designer, bex variable creation, debugging and bex analyzer and analysis for Microsoft office
+ Experienced in implementation and use of SAP S4/HANA and in development with HANA Live content
+ Experience with HANA integration with Business Objects and HANA Transports
+ Working knowledge of interfaces set up with multiple systems using ODBC, OData etc.
+ Experience with both SAP BPC platforms, SAP BPC Microsoft version Enterprise Performance Management (EPM) front-end skills as well as SQL back-end skills, and / or SAP NetWeaver
+ Experience with BPC embedded in a functional role or as an end user doing Financial Planning and/or Financial Consolidations
+ Experience with BPC model and environment parameter configuration in IMG
+ Deep understanding of logic scripts, business rules, business process flow, work status, journal entry setting and consolidation monitor
+ Working knowledge in BPC dimension master data set up, loading master data/
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