Software License and Upgrade Management SW/Application Tech Support Practitioner

SkillSet: certified tips trainer, software asset management, life cycle, data center, asset management.
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at [...]

• Project Role : SW/Application Tech Support Practitioner
• Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level : 10
• Work Experience : 4-6 years
• Work location : Kolkata
• Must Have Skills : Software License Upgrade Management
• Good To Have Skills : Cloud Infrastructure
• Job Requirements :
  
  
  • Key Responsibilities : a Client communication, b Software asset management, c software compliance and audit
  • Technical Experience : a Software Licensing knowledge on ITAM workflow b Software Experience in working with SAM tools c Working knowledge of Oracle/SAP/IBM/Microsoft d Licenses Understanding the life cycle of a software license e Should have prior experience on data center software licensing f Well aware of the SAM procurement Hands on experience on SNOW tool Compliance and Consumption reporting knowledge g Experience of on-boarding publishers Understands software AMC contracts
  • Professional Attributes : a Excellent communication skills b Good excel skills Open to 24/7 working environment
  • Educational Qualification : Graduate or above
  • Additional Information : Good written and communication skills

,