Our company is involved in the supply of high-quality products and services intended for diagnostic laboratories. Independence, innovation and commitment are the fundamental values that permeate our company culture, as well as a strong orientation towards our customers and a multicultural environment.
For its site in Cressier (Fribourg), Bio-Rad is looking for a Product Support Specialist (Reagents).
You handle customer complaints related to our Immuno-Hematology products and their application on our systems.
You perform biological and technical tests and compile the findings in corresponding investigation reports.
You provide information with respect to product specific, technical or application related inquiries to our customers.
You work in close collaboration with the laboratory’s technical supervisor and other departments.
You have a medical or biologic laboratory technician education.
You have a minimum of 3 years work experience in an Immuno-Hematology laboratory.
You have good analytical skills and are technically savvy.
You are very customer focused and you do have excellent communication skills.
You can express yourself in a brief and comprehensible way, are organized and you can be patient and persistent.
You have excellent English skills and any other language, preferably German and/or French, would be a plus.