As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets X-ray systems and components for elemental and structural analysis on the micro- and nano-scale. BNA's product range comprises analytical tools for electron microscopes, including energy-dispersive X-ray spectrometers (EDS), wavelength-dispersive X-ray spectrometers (WDS), electron backscatter diffraction systems (EBSD), micro-spot X-ray sources for Micro-XRF on SEM, as well as mobile and bench-top micro X-ray fluorescence (Micro-XRF) and total reflection X-ray fluorescence (TXRF) spectrometers.
We are a highly motivated team with deep experience in customer service. We recognize the developing and changing nature of customer need, and we continuously adapt and improve ourselves to support customers in solving their problems.
As a Product Support Specialist (m/f/d), you are responsible for providing technical support and applications support to both customers and field service partners and engineers. You will also interface with factory team and contribute to improvement efforts as well as drive empowerment efforts. You report to the Global Tech Support Manager, who will agree expectations, offer guidance as necessary and provide framework support.
Duties will include:
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.