Job Description

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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to provide technical support for assigned applications.


Work under the direction of the Manager to provide technical application solutions for assigned business areas.

  • Possess senior level technical knowledge of assigned application technology.
  • Work with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded.
  • Codes, tests, debugs, implements, and documents programs or technical configuration.
  • Ensure programs meet technical specifications and standards.
  • Interact with Business Analysts during the software build or configuration and testing process.
  • Perform technical application configuration and configure /run reports at user request.
  • Design and execute unit, system and integration test plans for new developments/releases/reports.
  • Maintain technical documentation based on standard operating procedures in support of the assigned application.
  • Perform application maintenance activities
  • Provide production support.
  • Interface with Business Analyst to assist in resolving support calls escalated by the Service Desk.
  • Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.
  • Participate in focus groups and workshops, attend vendor training and demonstrations.

These are consistent accountabilities for all staff.

  • Assist in supporting activations and rollouts.
  • Consisten