Associate - Systems Engineer - Global Technology Solutions - Firmwide Corporate Services - Hong Kong

PricewaterhouseCoopers China Holding Limited (Hong Kong, Hong Kong) 28 days ago

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Network Management

Management Level

Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Computer Operations team provides customer, Information Technology data centre, and application support to ensure end to end quality of our Information Technology operations. As part of our team, you’ll help enhance our operations quality, work across all Information Technology operational functions, and coordinate with service stakeholders to deliver high quality services.

Job Description & Responsibilities:

  • Provide technical support services including: data Centre operations, equipment maintenance and service provisioning
  • Responsible for deploying and maintaining a wide variety of machines and services, and provide assistance to Senior System Specialist
  • Perform regular patches update for Windows/Linux servers
  • Perform daily backup to maintain data integrity
  • Incident handling, problem troubleshooting and escalation to upper tier
  • New technology - To study the product portfolio and maintain a good basic level of technical know-how
  • Monitor performance and ensure network & system availability 
  • Providing Level-2 support and troubleshoot
  • Handling ad-hoc task

Requirements:

  • Experienced in supporting a broad portfolio of IT and infrastructure work streams simultaneously (hardware and software): projects, strategic initiatives, BAU technical support/service operations, etc
  • Customer-focused, proactive and approachable with a service-oriented manner; comfortable working independently with very limited supervision
  • Ability to work under pressure, sometimes for long unsocial hours
  • Ensure that problems are managed, and escalated efficiently with the minimum disruption to the business
  • Hands on experience with Public and Private Cloud maintenance and support
  • Experience on Private Cloud Technologies (ESX VSI/VDI)
  • Experience on Operating system engineering (Windows, Linux, & ESX)
  • Experience on Data Analytics and reporting
  • Data retention and recovery
  • At least 2 years’ of related experience
  • Fluent communication skill in both written and spoken English, and Chinese (Cantonese and/or Putonghua)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Associate - Systems Engineer - Global Technology Solutions - Firmwide Corporate Services - Hong Kong

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