Systems Engineer

Candidate Experience site (Argentina, Argentina) Publicado hace 28 días

Job Duties:

  • Conduct technical meetings with customers and resellers to highlight Fortinet products, solutions and cybersecurity architectures.
  • Provide pre-sales technical support to Fortinet Sales representatives, Fortinet resellers and distributors, in order to positively influence sales within the region covered (Argentina).
  • Deliver technical/sales presentations and demonstrating how a product will meet customer needs, cost reductions and operation improvements.
  • Travel within the assigned territory (Argentina) to ensure all distributors, partners and customers, get the appropriate level of attention and care, according to the importance of the accounts.
  • Coordinate and run demo labs or proof-of-concepts required by customers, in order to shorten the sales cycle and effectively highlight Fortinet advantages over competitors.
  • Create/Modify/Translate competitive documentation that can show in a convincing way, why Fortinet has a superior technology and product portfolio versus competitors, highlighting benefits to customers.
  • Give proper follow-up to relevant/highlighted projects and promptly report any advances or potential issues, so the sales counterpart can be aware and proactively work on the next step.
  • Respond Internal and external communications proactively according to the established internally-agreed SLAs.
  • Provide assistance on post-sales support cases, when customer relevance or project importance demands so.
  • Assist resellers to perform technical design of security solutions for customers. Recommend the best technical solution for a given scenario, in order to provide high quality products and services to Fortinet customers.
  • Support educational efforts (both in-classroom and remote via Webinars) targeted to keep a high degree of knowledge about Fortinet’s solutions, to the partner, reseller and distributor base.
  • Create technical documents and/or presentations that can help the Fortinet Engineering ecosystem to perform better/quicker/more impressive demonstrations, to effectively show Fortinet’ products strengths.
  • Create/Modify/translate presentations as needed to effectively deliver Fortinet’s message to any type of audience.
  • Be a spokesperson, appropriately representing the company at public conferences, media and partner/Fortinet driven events.
  • Work with Corporate and Field Marketing teams, to help understand specific market needs in order to drive the appropriate activities that can impact positively market’s perception towards Fortinet.
  • Participate and be part of the feedback process to Research and Development, on information that flows from customers, partners and distributors, regarding potential improvements in Fortinet product line.
  • Be part of the internal engineering communities (Tech Teams, Mailing lists, Partner Forums) and assist others within or outside the region, in order to make Fortinet more successful as a company.
  • Take internal or external trainings as needed (including self-training modules) in order to keep product knowledge at the best possible, and be an expert resource for resellers, partners, distributors and other peers.
  • Collaboratively work with peers within Latin America, in order to work on initiatives specific to the LATAM Market, which can help to give better service to our customers, partners and the security community in general.

Provide feedback to sales stakeholders from the customer and partner technical sides in order to improve sales approach and strategy

Job Experience / Abilities Required :

  • Deep technical knowledge on computer networks and Internet security.
  • Clear understanding of the engineering role within the technology-sales process.
  • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH.
  • Strong understanding of routing, switching (L2-L4) and encryption protocols including (but not limited to) Spanning Tree, IP routing (IPv4+ IPv6) including OSPF, RIP, BGP, L4-L7 Load-balancing, PPTP, L2TP, 802.1q, 802.1x, 802.11, SSL/TLS, IKE, IPSec, 3DES, AES, SHA-1/SHA-2, MD5.
  • Strong understanding of carrier environments (LTE, Security Gateway, Gi firewall, GTP, CPE) is a plus
  • At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security, Web Application Firewalls, ATP/Sandboxing, Endpoint Security.
  • Experience as operating systems administrator, either Microsoft Windows Server or UNIX flavors/variants.
  • Experience with servers, network, security virtualization, micro-segmentation technology and concepts including Hypervisors (VMWare, Hyper-V, KVM…), Software-defined Networks (SDN) and Cloud Security.
  • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI, Two Factor Authentication.
  • Experience designing and/or operating/maintaining Wireless networking in a secure way.
  • Understanding of Database security requirements, vulnerabilities and protection systems is a plus.
  • Understanding of Web applications, services and programing (IIS, Apache, MySQL, PHP, Python, Ruby) is a plus.
  • Deep understanding of VoIP solutions and VoIP security systems is a plus.
  • Deep understanding of SIEM solutions and architectures is a plus
  • At least 2 product certifications on Networking, Wireless, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering, Vulnerability Managers, SIEM, ADC, ATP solutions; that can be from Fortinet or from other competitor products is a plus.
  • At least 2 years of experience on engineering presales activities, including: Sales meetings, Proof-of-concepts, Technical trainings, product sizing, solution design, assisting on creating sales proposals (with sales persons) and answering RFPs / public bids.
  • Proven customer-facing experience in the assigned territory (Argentinean market)
  • Bilingual: Strong oral and written communication skills, both in Spanish and English. Exceptional ability to clearly articulate messages in English and Spanish.
  • Strong analytical skills, oriented to details.
  • Ability to understand the sales cycle. Able to provide value from the engineering perspective to each one of the steps in the sales cycle.
  • Ability to be autodidact and learn new knowledge areas on his/her own.
  • Proven track as problem solver.
  • Interpersonal people skills. Teamwork skills. Being a good listener.
  • Flexibility to work on different schedules and distributed teams that can be located on multiple timezones.
  • Highly organized. Capable of working and multi-tasking across multiple projects.
  • Exceptional presenter. Strong ability to present to audiences of all sizes, either at technical level or management level (up to C-level).
  • Self-motivated, with ability to work without direct supervision.
  • Self-Training abilities.
  • Adaptable and flexible, operating in a fast-paced, dynamic environment.
  • Ability to work and take quick decisions under high pressure.
  • Ability to handle objections always from a diplomatic and professional way.
  • Ability to define priorities based on business’ requirements.
  • Availability to travel up to 50% of the time.
  • Availability to travel on short notice.
  • An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus.
  • Ability to speak Portuguese is a plus.
  • Demonstrated experience working on distributed teams is a plus.
  • Previous experience working with channels and/or with an assigned quota is a plus.


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