This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting and supporting issues related to VMware VDI system, Windows Desktop. You will also work with senior members of the team to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in Root Cause Analysis (RCA) process for all VMware & Windows problems.
Key Technical Skills & Competencies (Must Have)
5 to 10 years Horizon View 7.x VDI End user support
3 to 5 years knowledge of Windows Server 2012 – 2016 operating systems
5 to 10 years of experience supporting Windows Desktop Operating Systems
3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
3 to 5 years of experience supporting VMware Horizon View, App Volumes in a VDI environment
5 to 10 years of experience working with Dell Desktop line of hardware
3 to 5 years working knowledge of HP server hardware
3 to 5 years of experience with Office 365 user management
Understanding of TCP/IP, Sub netting, Routing and SMTP concepts.
Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus and some will be required within a year of joining IB.
Non- Technical Skills
Strong customer service and professional client facing skills.
Excellent verbal and written communications skills.
Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
Strong time management and organizational skills and ability to meet project deadlines.
Ability to work autonomously and as part of a global Windows team.
A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).
Key Technical Skills & Competencies (Nice to Have)
Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
Working knowledge large scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
Experience with PowerShell is a plus.
Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.
Enterprise knowledge of Teradici management or Dell Wyse Management console