Job Description

Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.

First Focus is one of Australia's leading Managed Service Providers, with over 130 staff across several Australian offices. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and evolve our solutions.

We are currently looking for a highly motivated and capable individual in Sydney to provide advanced technical services to our customer base across Australia and New Zealand. This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and your career. As a Systems Engineer you will:

  • Solve complex technical problems across a wide variety of technologies
  • Identify recurring problems internally and externally and advise on and/or implement scalable solutions
  • Support Terminal Services and Citrix environments hosted in the cloud.
  • Provide support across a variety of public cloud platforms including Office 365, Azure and AWS
  • Install, configure and test client systems including line of business applications, security, networking, servers and workstations.
  • Occasionally deploy solutions for customers as part of the projects team.
  • Work with highly experienced Engineers and Technical Account Managers to deliver best in class technical solutions
  • Research and stay up to date with current and emerging infrastructure/network/cloud technologies in the marketplace via partner events, online webinars plus formal and on the job training.
  • Support cloud based IP Telephony solutions including BroadSoft


  • Experience with Windows, Active Directory, Group Policy, Infrastructure Virtualisation, Office 365, routing and switching, scripting (VB/Powershell)
  • A general knowledge of technical infrastructure from desktop to firewall.
  • Experience deploying and supporting cloud based backup systems and software.
  • Experience supporting IP Telephony systems
  • Familiarity with ITIL and customer service principles would be advantageous.
  • Excellent written and spoken English, with a great phone manner.
  • Strong attention to detail and time management skills.
  • Fast and accurate keyboard skills.
  • Experience working with an IT outsourcer or Managed Service Provider.
  • Experience with ConnectWise or other ticketing systems, Automate (LabTech), and/or Solarwinds Orion.
  • Must have a car and drivers licence.


First Focus is growing and we are offering a competitive salary and huge opportunities to develop your IT career and take on additional responsibilities. We offer weekly training sessions, reimbursed travel costs, and a generous mobile phone subsidy.

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