Job Description

    Asia Pacific-India-Karnataka-Bangalore

  Enterprise Systems Specialist
Location: Bengaluru- India
Job ID: 19WD33731
Premium Support Services @ Autodesk
Premium Support Services (PSS) is a dynamic team of product, industry, and workflow experts responsible for delivering our Enterprise Priority Support services to our most strategic customers. We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our enterprise customers to maximize the business value and adoption of their technology investments.
PSS is part of our Customer Success organization and our 2000+ person Worldwide Field Operations division.
Position Overview
Are you passionate about customers and helping them optimize the IT infrastructure they rely on to imagine, design, and make a better world? Do you pride yourself in being the go-to person for the toughest, most complicated IT issues? Are you obsessed with finding new and improved ways to use technology to solve business problems? If yes, you may be a good fit for Autodesk’s Customer Success Organization.
The ideal candidate has practical experience and a working knowledge of a wide variety of IT domains. In this role, you will partner with our most strategic enterprise customers to ensure their IT infrastructure is optimized for the best possible experience with Autodesk products and services.
Responsibilities
  • Establish and maintain working relationships with enterprise customers; act as their trusted technical advisor
  • Proactively partner with enterprise customers to ensure successful deployments and performance of Autodesk cloud and desktop products
  • Use your deep knowledge of our customers’ environments to resolve issues in a timely manner
  • Perform root cause analysis and implement strategies to reduce recurrence of related issues
  • Partner with other specialists to support the technology breadth and depth needed by our strategic customers

Minimum Qualifications
  • 3+ years’ experience administering or supporting Windows Desktop and Server infrastructure, including Active Directory and Group Policy
  • Working knowledge of on-premise (VDI) and hosted (DaaS) virtualization technologies (Citrix, VMWare, Azure, AWS, etc.)
  • Strong understanding of internet and network infrastructure technologies (DNS, DHCP, TCP/IP, routing and network security)
  • You have hands-on experience with application deployment packaging and distribution using SCCM, GPO, Altiris and other common deployment tools and methods
  • Working knowledge of Identity Management and SSO
  • Experience scripting using VB, PowerShell, .NET, C, or C+++
  • Demonstrable troubleshooting and analytical skills
  • Excellent facilitation and communication skills
  • Ability to convey complex technical details coherently to a live or virtual audience
  • Strong work ethic, craftsmanship, and quality standards

Preferred Qualifications
  • Experience administering Autodesk applications in an enterprise environment
  • Experience with FlexNet License Manager and/or FlexNet Manager reporting
  • You have done technical consulting or technical project delivery for large, demanding clients
  • MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility
  • Customer success experience

The Ideal Candidate
  • You focus on the customer. You build strong customer relationships and gain insights into their needs. You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
  • You value accountability. You follow through on commitments and make sure others do the same. You act with a clear sense of ownership, taking personal responsibility for decisions, actions, and failures. You establish clear responsibilities and processes for monitoring work and measuring results, including opportunities to give and receive feedback
  • You have courage. You have the passionate self-belief and trust necessary to be bold and brave in your actions to take controlled risks and encourage others to challenge your ideas, and delivery strong results
  • You work cooperatively. You are comfortable working with colleagues at all levels and from all over the world to achieve shared objectives. You partner with others—representing your own interests while being fair to others. You easily gain the trust and support of others and credit others for their accomplishments and contributions
  • You learn by experimenting. You are comfortable learning quickly when facing new situations and seek knowledge from inside and outside the Company. You are comfortable taking on the challenge of a new task. You experiment to find new solutions and extract lessons learned from successful and failed efforts

About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.  
Customer & Product Support