Semtech Corporation (NASDAQ:SMTC; [...] is a leading supplier of high-quality analog and mixed-signal semiconductor products. Semtech is an organisation headquartered in Camarillo, California with 31 offices in 14 countries around the world. We pride ourselves of being big enough to have global reach but still a size where our staff can influence and make an impact through great performance and innovation. We are presently looking for a Product Engineer to be located in our Bristol office. This role is a great opportunity to work with a proven team, delivering advanced communication devices to market.
This position is based out of our office in Neuchatel, Switzerland.
Ability to travel once a month to Grenoble (France) and rapperswil (SG)
Excellent customer service in face-to-face, telephone or electronic interaction with end users, good language and communication skills
Honesty, trustworthy, flexibility, the ability to work under pressure and multitask
Able to demonstrate a high level of methodology, attention to detail and problem-solving skills
self-motivated, excellent attention to detail, strong problem solving and presentation skills
The role provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
Duties and responsibilities:
Provide local support to Neuchatel users in person as well as via email, telephone, instant messaging and our internal IT ticketing system
Provide remote support to users based at our other Europe offices via email, telephone, instant messaging and our internal IT ticketing system
Occasional travel to our other Europe offices when required, in particular Rapperswil, Switzerland and Grenoble, France
Prepare PCs for both new employees and as replacements to old hardware for existing employees
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Responsible for ensuring system backup procedures are in place and tested in accordance with company policy
Responsible for ensuring security software is up-to-date across end user devices across EMEA sites and that any potential concerns or incidents are dealt with promptly
Installs, configures and troubleshoots desktop systems, workstations and network issues in a heterogeneous environment.
Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel.
May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
Required Qualifications and Experience
Knowledge of Microsoft desktop operating systems including Windows XP, Windows 7 and Windows 10
Understanding of computer networking concepts such as network switches, wireless access points and other similar technology, with enough understanding to effectively troubleshoot local and site to site connectivity issues with various troubleshooting techniques/tools
Understanding of Microsoft Office applications such as Word, Excel, Outlook, and other similar Windows based desktop applications. Versions 2010 and 2016 preferred.
1+ years of Desktop support experience in medium to large corporate environment
Good knowledge of internet security and data privacy principles
Ability to multi-task and excellent interpersonal communication skills
Maintenance skills for laptop, desktop and server hardware, including but not limited to hard drive replacement, memory upgrades, expansion card installation and performance troubleshooting
Fluent in both English and French languages are essential. German as third language would be a bonus
Desired Skills / Understanding of systems
Microsoft Active Directory
DHCP & DNS
SCCM / PXE Booting
TCP/IP Networking, VLANs & IP routing
Symantec/Veritas Backup Exec and LTO Tape Backup solutions
VM infrastructure (VMWare and XenVM)
Our Core Values:
Semtech core values are the principles that guide our actions. They communicate the minimum behavioural standards required of every employee. The ability to master and represent the core values is therefore very important.
Teamwork and innovation in all areas
· Common purpose – we need to all row in the same direction
· Create an environment that facilitates freedom to innovate & achieve extraordinary results
· Challenge the status quo, take measured risks, and resist conventional thinking
· Learn to win and lose as a team
Treat all individuals with dignity and respect
· Treat people the way you want to be treated
· Attack the problem not the person
· Respect and value diversity of experience, culture and opinions
· Learn from everyone – peers, subordinates, bosses, competitors and customers
Honesty and integrity in all we do
· Never compromise your integrity
· Hold everyone accountable and recognize each other’s contributions
· Explicitly communicate goals and standards of behaviour
· Do the right thing even when no one is looking or will ever find out
Open and direct communications
· Communicate clearly and candidly
· Challenge people, but learn to listen
· Focus on what is right not who is right
· Acknowledge that debate contributes to productive meetings
· Focus on efficiencies of time, work effort, decision making and $ expenditures
· Build a plan and work to meet or exceed that plan
· Treat every $ of the company’s money respectfully