Job Description

Instrumentation Laboratory
Our Passion. Your Results.

Founded in 1959, Instrumentation Laboratory (IL) is a global leader in the development, manufacturing and distribution of diagnostic solutions for Acute Care Diagnostics, patient blood management and Hemostasis testing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing medical professionals the most valuable and complete solutions to enhance patient care.

As an integral part of Werfen, a global healthcare company dedicated to delivering the highest quality in vitro diagnostic products, IL is supported by significant resources, outstanding scientific expertise and a tremendous knowledge base. IL is headquartered in Bedford, MA, USA.

Position Summary:
Responsible for technical user support and security in the company’s local area networks. Maintains hardware and software on the company’s network servers and user workstations. Monitors and controls data communications equipment and software.
Key Accountabilities
Essential Functions:
+ Controls security in the local area network including creation of passwords and allocation of access rights for users to data files and applications.
+ Controls access rights to the company’s electronic mail system.
+ Installs, configures and monitors file and application servers on the local area network. Performs hardware and software installation and maintenance.
+ Installs and tests hardware and software for workstations, printers, and other peripheral devices in employee work areas. Diagnoses causes of failures and performs corrective or preventive maintenance. When necessary coordinates service calls to outside vendors, reporting problems and assisting with the repairs.
+ Operates and monitors data communications hardware and software, including routers, modems, and communications servers.
+ Assists employees in operation of personal computers, printers and other peripheral equipment.
+ Keeps an up to date hardware and software inventory, and performs other administrative tasks required by IT standard procedures.
+ Ensure compliance with the security policies established for the acquisition, design, development, operation, administration and maintenance of production systems, operating systems, control of networks and communication systems, databases and related technological resources of Werfen
Secondary Functions:
+ Additional bullet points, if appropriate
Budget Managed (if applicable)
N/A
Internal Networking/Key Relationships
To be determined based on department needs, to include interactions such as:
+ Coordinates with IT Systems Senior Manager or IT Systems Manager on project priorities and to establish the design for the different infrastructure projects
+ Regularly meets with systems users to clarify user requirements, provide support and problem resolution.
+ Regularly meets with development team members to clarify user requirements, provide support and problem resolution.
+ Others as determined by department needs
Skills & Capabilities:
+ The ideal candidate for this position will exhibit the following skills and capabilities:
+ Ability to troubleshoot hardware/software malfunctions and perform repairs is required.
Minimum Knowledge & Experience required for the position:
+ Education: A Bachelor’s Degree in a related technical subject, or two years of experience in a similar position are required.
+ Additional Skills/Knowledge:
+ Working knowledge of computer hardware and operating systems, servers, computer networks, and peripheral equipment.
+ Language: Fluency in English required.

International Mobility:
+ Required: No
Travel Requirements:
+ Approximately 5% of time

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Instrumentation Laboratory appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V
Werfen is a global leader in in vitro diagnostics (IVD) in the specialities of Hemostasis, Acute Care Diagnostics and Autoimmunity. Our core business is dedicated to R&D, manufacturing and distribution of diagnostic systems for hospitals and clinical laboratories. Our other areas of expertise include Original Equipment Manufacturing, Clinical Software, Clinical Chemistry, Infusion Therapy, and Medical Devices and Scientific Instrumentation Distribution.

We operate directly in over 30 countries and in more than 100 territories through distributors. In 2016, our turnover was approximately 1.2 billion euros and we had an average workforce of 4,400 people. Currently, w
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