Team Lead –Income Reconciliation

Omhra (Noida, UP, India) 8 days ago
Job Description                                                  Ref no:














Role Profile



 



 



 








 








Job Title






Team Lead –Income Reconciliation










Directorate or Region






BCMS, India






Department/Country






Finance Transaction/BCMS India










Location of post






SSC Noida, India






Pay Band






6










Reports to






Regional Lead Income Reconciliations BCMS






Duration of job






Indefinite










 



Purpose of job:



 



The Team Lead for Income Reconciliation would be responsible for leading the team of reconcilers. He/she would be responsible for reconciliation of income through income generating products and services of British Council, on a monthly basis. The role holder would ensure that the reconciliations for all products are completed for the countries and regions as per the agreed SLAs.



 



Context and environment:



 



The process of income reconciliation involves comparing the expected income with actual recorded income and explaining the variance between the two. The income is received through cash, debit or credit card, bank transfer payment for exams fees and non-exam stock or services. An effective process ensures the income records are accurately reflected in our books in line with the British Council’s reconciliation policy.



 



Equality, Diversity & Inclusion
:



 



The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds.



 



Accountabilities, responsibilities and main duties:


(including people management and finance)



 





Supervise and manage the income reconciliations team, overseeing work direction and assistance on complex matters or issues.


Manages the daily/monthly activities of the team and aligns the resources accordingly


Oversees review of reconciled reports and issue escalations


Serves as first line supervisor for assignment of tasks, completion and review of the accurate reconciliations and resolution of issues.


Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team


Ensures that the reconciliations meet/exceed product/service and quality standards, and are properly reviewed and documented.


Responsible for monitoring the resolution of complex data and issues


Manages escalation of issues


Provides oversight of daily, weekly and monthly reporting using an understanding of the end to end reconciliations process and knowledge of basic finance and accounting


Research and reconcile missing payment/ customer information and ensure that the monthly reconciliations are delivered as per the SLA


Issues and non-reconciling items  to be investigated and resolved before completion of the reconciliation for the succeeding month / accounting period/ term shared with Country Operational & Finance teams, as per SLA


Support in all month end/quarter end and year end activities


Work cross functionally with teams across the organisation to make process more efficient


Lead and train the team on income reconciliation process. Provide guidance to the team to resolve issues and performance gaps


Development of relationship with key stakeholders


Support senior management in managing stakeholder expectations


Identify opportunities of process improvement/automation for customer service excellence


Provide inputs on issues (recurrent) and recommend mitigation/support required


Participates in the recruiting process in case required


Instructs, assigns, directs and reviews the work of team.


Prepares performance reviews and provides ongoing feedback to staff


Supervises/manages a medium to large-sized team of Reconciliation Support staff


May be responsible for specific supervisory review and approval actions


Helps develop and contribute to the achievement of team objectives.





 



Information Security





Ensure that their workforce are aware of the information security policies and comply with them


Ensures that the team complies to ISO 27001 and IGA related requirements


Send account opening requests effectively


Disable accounts immediately for leavers and Absconders /on long leaves


Document and monitor / review access levels of his/her team


Provide security awareness and education to team


Manage Records to ensure compliance to Freedom of information act


Ensure incidents of their respective functions are closed within SLAs





 



 



Key relationships:
(include internal and external)



 





External: Customers, Region & Country finance.


Internal: Line Manager & HOD





 



Other important features or requirements of the job


(e.g. travel, unsocial/evening hours, restrictions on employment etc)



 



May require to travel occasionally, work extended hours during training/hiring drives



 










Please specify any passport/visa and/or nationality requirement.






Passport required










Please indicate if any security or legal checks are required

for this role.






Standard background verifications required








 


 


 


 


 






                                                                                       
 
Person Specification








 



 






Essential






Desirable



 






Assessment stage










Behaviours






Connecting with others



Essential






 






Interview










Working together



Essential






 






Interview










Making it Happen



Most Demanding






 






Interview










Being accountable



Most Demanding



 



Shaping the future



Essential



 



Creating shared purpose



Most Demanding



 






 






These behaviours will be needed to be successfully carried out for the role, but will not be assessed for recruitment purposes










Skills and Knowledge








Finance accounting & book keeping


Knowledge of accounting in shared service environment


Experience with income reconciliation process or accounts receivables process


Risk identification and management










Proficiency in MS office tools and Macros development


SAP working knowledge


Knowledge of conflict resolution techniques at a proficient level.


Professional communication skills (phone, interpersonal, written, verbal, etc.).


Self-motivated, proactive, detail oriented and a team player.


Time management and time critical prioritization skills.





 






Interview










Experience






 



Experience of 3-5 years or more in process handling related to specific responsible areas and capable of delivery as per agreed service levels.



 






 



 






 



Short listing

and/or Interview










Qualifications






CA/ ICWA Inter / M.Com



Graduate in Commerce






 



 






 



Short listing








                       








Submitted by






Radha Agarwal






Date






5 June 2018

Team Lead –Income Reconciliation

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