The Team Lead for Income Reconciliation would be responsible for leading the team of reconcilers. He/she would be responsible for reconciliation of income through income generating products and services of British Council, on a monthly basis. The role holder would ensure that the reconciliations for all products are completed for the countries and regions as per the agreed SLAs.
Context and environment:
The process of income reconciliation involves comparing the expected income with actual recorded income and explaining the variance between the two. The income is received through cash, debit or credit card, bank transfer payment for exams fees and non-exam stock or services. An effective process ensures the income records are accurately reflected in our books in line with the British Council’s reconciliation policy.
Equality, Diversity & Inclusion
The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds.
Accountabilities, responsibilities and main duties:
(including people management and finance)
Supervise and manage the income reconciliations team, overseeing work direction and assistance on complex matters or issues.
Manages the daily/monthly activities of the team and aligns the resources accordingly
Oversees review of reconciled reports and issue escalations
Serves as first line supervisor for assignment of tasks, completion and review of the accurate reconciliations and resolution of issues.
Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
Ensures that the reconciliations meet/exceed product/service and quality standards, and are properly reviewed and documented.
Responsible for monitoring the resolution of complex data and issues
Manages escalation of issues
Provides oversight of daily, weekly and monthly reporting using an understanding of the end to end reconciliations process and knowledge of basic finance and accounting
Research and reconcile missing payment/ customer information and ensure that the monthly reconciliations are delivered as per the SLA
Issues and non-reconciling items to be investigated and resolved before completion of the reconciliation for the succeeding month / accounting period/ term shared with Country Operational & Finance teams, as per SLA
Support in all month end/quarter end and year end activities
Work cross functionally with teams across the organisation to make process more efficient
Lead and train the team on income reconciliation process. Provide guidance to the team to resolve issues and performance gaps
Development of relationship with key stakeholders
Support senior management in managing stakeholder expectations
Identify opportunities of process improvement/automation for customer service excellence
Provide inputs on issues (recurrent) and recommend mitigation/support required
Participates in the recruiting process in case required
Instructs, assigns, directs and reviews the work of team.
Prepares performance reviews and provides ongoing feedback to staff
Supervises/manages a medium to large-sized team of Reconciliation Support staff
May be responsible for specific supervisory review and approval actions
Helps develop and contribute to the achievement of team objectives.
Ensure that their workforce are aware of the information security policies and comply with them
Ensures that the team complies to ISO 27001 and IGA related requirements
Send account opening requests effectively
Disable accounts immediately for leavers and Absconders /on long leaves
Document and monitor / review access levels of his/her team
Provide security awareness and education to team
Manage Records to ensure compliance to Freedom of information act
Ensure incidents of their respective functions are closed within SLAs
(include internal and external)
External: Customers, Region & Country finance.
Internal: Line Manager & HOD
Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)
May require to travel occasionally, work extended hours during training/hiring drives
Please specify any passport/visa and/or nationality requirement.
Please indicate if any security or legal checks are required
for this role.
Standard background verifications required
Connecting with others
Making it Happen
Shaping the future
Creating shared purpose
These behaviours will be needed to be successfully carried out for the role, but will not be assessed for recruitment purposes
Skills and Knowledge
Finance accounting & book keeping
Knowledge of accounting in shared service environment
Experience with income reconciliation process or accounts receivables process
Risk identification and management
Proficiency in MS office tools and Macros development
SAP working knowledge
Knowledge of conflict resolution techniques at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
Experience of 3-5 years or more in process handling related to specific responsible areas and capable of delivery as per agreed service levels.