Team Lead –Income Reconciliation

Omhra (Noida, UP, India) 8 days ago
Job Description                                                  Ref no:

Role Profile





Job Title

Team Lead –Income Reconciliation

Directorate or Region

BCMS, India


Finance Transaction/BCMS India

Location of post

SSC Noida, India

Pay Band


Reports to

Regional Lead Income Reconciliations BCMS

Duration of job



Purpose of job:


The Team Lead for Income Reconciliation would be responsible for leading the team of reconcilers. He/she would be responsible for reconciliation of income through income generating products and services of British Council, on a monthly basis. The role holder would ensure that the reconciliations for all products are completed for the countries and regions as per the agreed SLAs.


Context and environment:


The process of income reconciliation involves comparing the expected income with actual recorded income and explaining the variance between the two. The income is received through cash, debit or credit card, bank transfer payment for exams fees and non-exam stock or services. An effective process ensures the income records are accurately reflected in our books in line with the British Council’s reconciliation policy.


Equality, Diversity & Inclusion


The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds.


Accountabilities, responsibilities and main duties:

(including people management and finance)


Supervise and manage the income reconciliations team, overseeing work direction and assistance on complex matters or issues.

Manages the daily/monthly activities of the team and aligns the resources accordingly

Oversees review of reconciled reports and issue escalations

Serves as first line supervisor for assignment of tasks, completion and review of the accurate reconciliations and resolution of issues.

Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team

Ensures that the reconciliations meet/exceed product/service and quality standards, and are properly reviewed and documented.

Responsible for monitoring the resolution of complex data and issues

Manages escalation of issues

Provides oversight of daily, weekly and monthly reporting using an understanding of the end to end reconciliations process and knowledge of basic finance and accounting

Research and reconcile missing payment/ customer information and ensure that the monthly reconciliations are delivered as per the SLA

Issues and non-reconciling items  to be investigated and resolved before completion of the reconciliation for the succeeding month / accounting period/ term shared with Country Operational & Finance teams, as per SLA

Support in all month end/quarter end and year end activities

Work cross functionally with teams across the organisation to make process more efficient

Lead and train the team on income reconciliation process. Provide guidance to the team to resolve issues and performance gaps

Development of relationship with key stakeholders

Support senior management in managing stakeholder expectations

Identify opportunities of process improvement/automation for customer service excellence

Provide inputs on issues (recurrent) and recommend mitigation/support required

Participates in the recruiting process in case required

Instructs, assigns, directs and reviews the work of team.

Prepares performance reviews and provides ongoing feedback to staff

Supervises/manages a medium to large-sized team of Reconciliation Support staff

May be responsible for specific supervisory review and approval actions

Helps develop and contribute to the achievement of team objectives.


Information Security

Ensure that their workforce are aware of the information security policies and comply with them

Ensures that the team complies to ISO 27001 and IGA related requirements

Send account opening requests effectively

Disable accounts immediately for leavers and Absconders /on long leaves

Document and monitor / review access levels of his/her team

Provide security awareness and education to team

Manage Records to ensure compliance to Freedom of information act

Ensure incidents of their respective functions are closed within SLAs



Key relationships:
(include internal and external)


External: Customers, Region & Country finance.

Internal: Line Manager & HOD


Other important features or requirements of the job

(e.g. travel, unsocial/evening hours, restrictions on employment etc)


May require to travel occasionally, work extended hours during training/hiring drives


Please specify any passport/visa and/or nationality requirement.

Passport required

Please indicate if any security or legal checks are required

for this role.

Standard background verifications required






Person Specification






Assessment stage


Connecting with others




Working together




Making it Happen

Most Demanding



Being accountable

Most Demanding


Shaping the future



Creating shared purpose

Most Demanding



These behaviours will be needed to be successfully carried out for the role, but will not be assessed for recruitment purposes

Skills and Knowledge

Finance accounting & book keeping

Knowledge of accounting in shared service environment

Experience with income reconciliation process or accounts receivables process

Risk identification and management

Proficiency in MS office tools and Macros development

SAP working knowledge

Knowledge of conflict resolution techniques at a proficient level.

Professional communication skills (phone, interpersonal, written, verbal, etc.).

Self-motivated, proactive, detail oriented and a team player.

Time management and time critical prioritization skills.





Experience of 3-5 years or more in process handling related to specific responsible areas and capable of delivery as per agreed service levels.





Short listing

and/or Interview


CA/ ICWA Inter / M.Com

Graduate in Commerce




Short listing


Submitted by

Radha Agarwal


5 June 2018

Team Lead –Income Reconciliation

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