Job Description




Job Purpose:

  • Reporting to the ESC Systems Center Head, this position is responsible to Manage Global ESC System Implementation, Process Improvement and/ or Transition related projects. ESC Systems manages the end to end enterprise applications and desktop tools supporting core ESC functions and non-ESC functions (e.g. Fixed Assets, Lease Accounting, TPM tools & analytics, eGL, etc)
  • Responsible for the management of the day to day activities; ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations.
  • Responsible for taking the lead role in engagement with the businesses that use the goods and services covered by ESC.  S/he needs to be an advocate of ESC and help ensure ESC is engaged at the right time and at the right levels within the organization
  • Additionally, participation will be required in key projects, programs and initiatives to support the goals and objectives of the ESC organization. The role is responsible for leading a diverse team of Direct staff and Vendor Resources, ensuring the development of the staff members and creating a positive teamwork environment. This role will serve as the senior escalation point for all outstanding items and will be involved in direct interaction with senior management

Job Background:

  • Enterprise Supply Chain (ESC) reports in to the Enterprise Infrastructure group which in turn is part of the Citigroup Enterprise O&T division. ESC aims to deliver world-class end to end supply chain operations to Citigroup through Strategic Sourcing & Supplier Management, Supplier Risk Management and Supply Chain Operations including purchase processing and payables. 

Key Responsibilities:

Manager Responsibilities:

  • People management responsibility for a team, including coaching and training, as well as performance management. Support individuals’ growth and development agenda. Ensure that people management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, work orders, managing performance, etc.)
  • Create and maintain an engaging work environment where all members of the team work to maximize their individual and team performance. Maintain low attrition rate throughout the year
  • Workforce management responsibility, ensure career planning, individual development and succession planning in collaboration with other ESC product managers
  • Own the design and delivery of the execution and completion of team goals, objectives, strategy
  • Business Performance Metrics: Analyze, Develop and manage a suite of internal performance management metrics
  • Monitor metrics and performance indicators. Identify trends, process gaps and bottlenecks, as well as standardization/reengineering opportunities. Take ownership to complete actions resulting from trends/process reviews in cooperation with global process owners
  • Resource and staff up for related activities; coordinate all staff management processes. Ensure that new hires training coordination is processed properly
  • Operate customer relationship framework including regular performance reporting and stakeholder management; maintain key stakeholder relationships on an on-going basis. Work to maximize Customer satisfaction and enhance user experience
  • Operate a strong control environment where all controls work effectively resulting in an effective MCA process as a minimum. Raise control issues and work on those issues to resolution. Assist in audit and compliance efforts for department and own the results and action plans
  • Work with Enterprise Supply Chain leadership and project managers to support all projects, ensure that risks are highlighted to management timely and appropriate action plans are developed to resolve risks
  • Establish and conduct management processes including staff meetings, team meetings, internal business reviews and operational reviews
  • Cross-train on primary responsibilities of peers to serve as a back-up when needed (where applicable)
  • Foster and nurture a culture of innovation and collaboration. Leverage Citi Lean framework to optimize how we work with external and internal customers. Deliver remarkable experiences through an end-to-end process view and overthrow functional boundaries and silos
  • Manage the Center’s Service Delivery through robust customer service capabilities and a strong customer relationship interaction model with key stakeholders including Finance, Procurement, and the Citi businesses
  • Customer Relationship