Team Leader ( Managed Services

Jobleads (Kochi, KL, India) 6 hours ago
Location- Kochi Kerala, 4-6 years, Full Time / Permanent

Responsibilities:

  • Responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants and engineers
  • Ensuring that the team provide a first class, (predominantly SLA driven) service to customers when dealing with and resolving a variety of managed service enquires.
  • This is a very customer focussed, hands-on role where the Team Leader will be expected to handle and resolve customer queries as well as undertake the day-to-day management aspects that the post requires.
  • The ideal candidate will be able encourage effective team working by seeking input from team members and will support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.

Key Responsibilities

  • Co-ordinate and manage the day to day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members
  • Motivating, coaching and developing the team to deliver first class
  • Liaise with customers regarding post sales requirements, delivery, and will have input into on-going service reviews
  • Ensure all Managed Service provisions are delivered on time and in accordance to customers’ expectations and that ordering, delivery & support is planned and scheduled accordingly with both internal and external stakeholders
  • Set clear objectives, evaluate progress against objectives, and instil performance-oriented culture with focus on accountability
  • Conduct monthly one to one’s with individual team members as well as formal 6-monthly appraisals
  • To monitor and record attendance and manage issues as appropriate
  • Contribute to the on-going development of the Managed Support function by sharing knowledge, experience, and expertise with other team leaders
  • To recognise opportunities for improvements to procedures by pro-actively offering ideas and solutions Encouraging team input into procedures and practices – assisting them in developing their ideas
  • Provides an escalation level for problem support, management, resolution, and communication as appropriate
  • Work with the departments Service and Process Improvement analysts to ensure all aspects of the department “business as usual” operations can be maintained to meet customers’ requirements
  • Work with the Service management function to ensure key SLAs are met for provisioning and support and to ensure progress updates are provided as required where service issues are identified
  • Ensure activity on projects is regularly monitored to ensure milestones are met.
  • Ensure the Test labs are maintained and supported to agreed standards and all relevant testing is documented Assist the team where required by actively working on customer issues, handling calls etc

Candidate Profile:

  • Proven experience in a combined customer service handling / technical support role
  • Experience with Full stack software platforms and data warehouse environments a must
  • Good academic background with a degree or equivalent qualification in Information Technology, Business Studies, Computing or relevant subject an advantage
  • Experience of motivating and leading others or deputising in the team leader’s absence
  • Previous team leading experience in a similar role in a growing business an advantage
  • Experience of providing structured feedback and coaching others
  • High standard of communication both written and verbal
  • Capable of managing own workload with minimal supervision to tight deadlines
  • Able to prioritise and distribute team workload effectively
  • Knowledge of cloud computing
  • High performer who is recognised as a role model in their current role
  • Able to deal with challenging customer and staffing issues in a professional and supportive manner and to see these through to resolution
  • Keen to offer ideas and solutions to develop the Technical Support function
  • Ability to encourage ideas from ground level Able to work as part of on-call rotation basis
Location- Kochi Kerala, 7-10 years, Full Time / Permanent

Mandatory Skills:

  • ReactJS
  • Web API
  • Microservices
  • .Net Background

Job Description 

The Product Manager is responsible for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products. It also includes working with sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product and marketing efforts support the company’s overall strategy and goals.

  • Define the product strategy and roadmap
  • Deliver MRDs and PRDs with prioritized features and corresponding justification
  • Work with external third parties to assess partnerships and licensing opportunities
  • Run beta and pilot programs with early-stage products and samples
  • Be an expert with respect to the competition
  • Act as a leader within the company

Requirements:

  • Minimum of 5 years’ experience as a Product Manager in IT, working on similar product as that of Nuvento’s
  • Demonstrated success defining and launching excellent products
  • 7+ years of experience in a job in the IT Industry
  • Excellent written and verbal communication skills
  • MBA Degree preferred
  • Technical background, with experience in 5+ in Full Stack / Database related tech stack
  • Excellent teamwork skills
  • Proven ability to influence cross-functional teams without formal authority
Location- Kochi Kerala, 2+ years, Full Time / Permanent

Mandatory Skills:

  • ReactJS
  • Web API
  • Microservices
  • .Net Background

Job Description 

Job Responsibilities:

  • Developing new user-facing features using React.js
  • Building reusable components and front-end libraries for future use
  • Translating designs and wireframes into high quality code

Skills:

  • Thorough understanding of React.js and its core principles
  • Experience with popular React.js workflows (such as Flux or Redux)
  • Familiarity with newer specifications of EcmaScript
  • Experience with data structure libraries (e.g., Immutable.js)
  • Knowledge of isomorphic React is a plus
  • Familiarity with RESTful APIs/Microservices
  • Knowledge of modern authorization mechanisms, such as JSON Web Token
  • Familiarity with modern front-end build pipelines and tools
  • Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
  • Ability to understand business requirements and translate them into technical requirements
  • A knack for benchmarking and optimization
  • Familiarity with code versioning tools {{such as Git}}
Location- Kochi Kerala, 4+ years, Full Time / Permanent

Mandatory Skills:

  • Web API
  • JQuery/Client side scripting
  • Client-Side Scripting
  • Entity Framework and LINQ queries
  • C#

Job Responsibilities:

  • Candidates shall be self driven and able to complete assigned fresh development or production tickets with good quality code.
  • Strong Analytical skills and logical reasoning
  • Experience solving complex business problems in a scalable manner
  • Affinity for a fast-paced, high growth environment
  • Deep passion for working on a mission-driven product that is designed to solve a very real problem
  • Strong technical background
  • Adept at learning new technologies and business functions
Location- Kochi Kerala, 3- 5+ years, Full Time / Permanent

Job Responsibilities:

  • Automates multiple environments utilizing automation solutions such as PowerShell, System Center Configuration Manager, System Center Orchestrator, Azure Service Management Automation, and/or API integrations
  • Collaborates with technical and business staff to implement monitoring and/or reporting solutions that fit the requirements of the business
  • Designs, implements and monitors compliance using SCCM DCM
  • Collaborates in the design, operations and maintenance of the existing System Center Configuration Manager infrastructure
  • Responsible for monthly maintenance of OSD images and Task Sequences
  • Performs setup and management of monthly patching of Windows Servers
  • Creates packaging and deployment of third party applications for Windows Servers
  • Creates custom reports covering all areas of SCCM operations
  • Determines more complex industry best practices and suggests how to improve current practices
  • Performs root cause analysis on more complex incidents/problems Performs rotational after-hours (on-call) support as needed
  • Responsible for the deployment and maintenance of SCCM Agents
  • 3 – 5+ Years application development that directly aligns with the specific responsibilities for this position (Required)
  • Demonstrated track record of consistently meeting and/or exceeding performance expectations Proven experience independently responding to and resolving off-hour support calls quickly
Experience: 3-5+ years

Job type: Contract Basis

Education: C omputer science Degree/Engineering or any similar specialization.

Location- Kochi Kerala, 2 – 5 years, Full Time / Permanent

Job Responsibilities:

  • 2-5 years in managing a team and developing digital application
  • Experience planning and managing software development and maintenance projects
  • Gathers and analyzes requirements from the client and convert them into functional specifications or technical requirements.
  • Maintain knowledge of the industry and global market trends to suggest suitable solutions.
  • Identify client challenges and map possible solutions.
  • Engage in discussions with Client presentations, meetings, etc.
  • Very good communication skills
  • Project schedule and Tracking using tracking tool.
  • Manage and trace requirements and scope creep

Qualifications (Minimum Requirements)

Experience: 2-5 years

Education: C omputer science Degree/Engineering or any similar specialization.

Location- Kochi Kerala, 0 – 2 years, Full Time / Permanent

Job Responsibilities:

  • Market Research and recommend list augmentation.
  • Data Generation Specialist
  • Market Research – Primary/Secondary.
  • Go to Market Recommendations-Social Media, Reaching out, and Lead Gen.
  • Deliver a Prospects List for Sales to start engaging with.
  • Proficient in Discoverorg, LinkedIn, Seamless.ai, ZoomInfo, Google, Jigsaw etc.
  • Create custom reports and dashboards.
  • Understand workflow processes and execute systems within the Marketing/Sales cycle.
  • Generate leads through online market research.
  • Creating the database from scratch across the Industry Vertical for Global Market
  • Analyse all sales leads and responsible for identifying right decision makers based upon the standard criteria set by the organization.
  • Carried out Email campaigns for sending out mass emails against respective Inside Sales Rep’s across a particular region.

Skills and Job Competencies Required:

  • Working knowledge on Freshsales CRM is an advantage.
  • LinkedIn Sales Navigator research skills.
  • Good written and verbal communication skills.

Qualifications (Minimum Requirements)

  • Strong data management and analysing skills
  • Excellent English language writing and communication skills and personality
  • Bachelor’s Degree Qualification from a reputable University/ College
Location- Kochi Kerala, 2+ years on SEO and Digital marketing, Full Time / Permanent

Requirements:

  • Proven experience as a SEO Executive with 2+ years of experience
  • Experience in website audit and reporting
  • Knowledge of SEO and digital marketing concepts
  • Experience in managing social media channels
  • Ability to work with Google Analytics, Search Console, Tag Manager, Data Studio and WordPress
  • Solid experience in B2B niches or in Software industry will be considered as an added advantage.
  • Understanding HTML and CSS is a plus
  • Proficient in MS Office (particularly Excel)

Responsibilities:

  • Carry out on-page optimizations based on audits
  • Google Analytics and Search console data analysis
  • Create monthly SEO reports based on analysis
Location- Kochi Kerala, 4+ years US recruitment bench marketing/Sales, Business Processes

J ob Responsibilities :

  • Managing a team of Senior recruiters and recruiting assistants
  • Manage RPO, overseeing day to day operations and driving results
  • Tasked with reviewing and enhancing existing talent acquisition process
  • Reviewing gaps with Senior Leadership and recommending/implementing process/procedures to fill gaps
  • Re-engineering the structure of the team, maximize recruiter efficiency by aligning recruiters by Line of Business, this has allowed them to focus and become a true partner
  • Streamlining recruiting team processes
  • Updating vendor list, implementing strategy to hold vendors accountable
  • Defining RPO processes and checking for gaps in existing process
  • First point of escalation as issues arise for Hiring Manager and HR Business Partners
  • Develop sourcing strategies with Hiring Managers to find talent in a timely and cost-effective manner.

Experience:

4+ years US recruitment bench marketing/Sales.

Location- Kochi Kerala, 2+ years experience in US IT Recruitment, Business Processes

J ob Responsibilities :

  • Research, validate, negotiate, confirm technical experience, skill level, and communication skills, create formal presentations and submit candidates for various Information Technology engagements throughout the US for both contact, contract-to-hire, and full time hire positions within corporate environments.
  • Utilize search tools such as Dice, Monster, LinkedIn, Indeed, and other various web based reference databases and social media sites for networking and finding qualified candidates.
  • Exploring wide ranges of recruitment as well as identifying the need for continues process of bench sales along with recruitment.
  • Additionally work with 3rd party consulting and placement firms to obtain candidates throughout US for corp-to-corp engagements. Client industries include Healthcare, Financial Services / Banking & Trading, Technology, Telecom and more.
  • Uses client requirements to effectively fill opportunities. Interviews candidates to evaluate their technical qualifications for positions.
  • Communicates with client hiring managers to understand needs and timelines. Builds professional relationships with candidates and clients.

Experience:

2+ years experience in US IT Recruitment.

Location- Kochi Kerala, Fresher, Business Processes

J ob Responsibilities :

  • Monitoring of servers and applications.
  • Addressing user tickets regarding hardware and software.
  • Coordinate between support and development teams to ensure effective delivery of monitoring services to the end-user.
  • Asking targeted questions to diagnose problems.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with clients to ensure their systems are functional.
  • Help create technical documentation and manuals.
  • Provide 24/7 coverage on a rotational basis.

J ob Requirements:

  • Basics of SQL Server/.Net.
  • Good logical reasoning skills.
  • BSc Computer science / BCA / Computer science any degree.
  • Ability to perform remote troubleshooting and provide clear instructions in English through call, email and chat.
  • Strong attention to detail and follow-through.
  • Ability to work in multiple shifts.

Experience:

Fresher.

Must have strong knowledge in SQL.

Qualification:

BSc Computer science / BCA / Computer science any degree.

Location- Kochi Kerala, 2-4 Years of total experience,, Business Processes

At least 1 years of Presales / Bid Management experience

Proposal Development: Ensure creation of high quality proposals and documentation and meet tight client deadlines

  • Understand the key solution elements and the major client drivers/requirements to ensure solution and proposal are aligned
  • Provide answers to (technical) questions in a Request for Information or a Request for Proposal
  • Capable of assuming individual proposal management responsibilities for medium to large sized proposals
  • Proven experience in managing and winning RFIs, RFP responses
  • Working closely and collaboratively to understand and capture client requirements to formulate effective solutions.
  • Should Possess basic Knowhow of various Cloud solutions
  • Secure success for Must Win Sales Opportunities
  • Improve the Efficiency of Production and Quality of Proposals
  • Increase Professionalism and Effectiveness of Proposal
Location- Kochi Kerala, 4 Years of total experience, Business Processes
  • Sourcing new sales opportunities through inbound and outbound resources, secondary research (Cold calling, LinkedIn, etc.)
  • Route qualified opportunities to the appropriate sales managers for further development and closure
  • Researching and identifying sales opportunity, generating leads, target identification and classification to develop business growth opportunity
  • Build productive and profitable working relationships with channel partners
  • Identifying potential partners for new business
  • Develop business strategies for lead generation
  • Establish and maintain productive relationships with cross-functional teams

Senior Business Development Executive

Location- Kochi Kerala, 3 Years of total experience,, Business Processes
  • Should possess strong experience in Software Sales, Cold Calling, Lead Generation
  • Should have the ability to handle international clients
  • Candidates for this role should work well individually as well as part of a team, be outgoing, persistent and able to hit weekly goals and metrics
  • Should be highly self-motivated, go-getter
  • Should have the ability to analyze sales trends
  • Should be team player with good interpersonal skills
  • Should be a people person who effectively articulates ideas and gains trust quickly
  • Candidate will be responsible for direct lead generation, sales push and conversion for active services selling for the company.
  • Candidates having experience in US operations will be preferred
  • Prospecting new accounts and build relationships with potential customers
  • Should have strong knowledge on online marketing tools and portals

1249 S River Road,Suite 203
Cranbury, New Jersey, 08512
Toll Free: 1-888-811-5199
Fax: +1-(913)-273-0487

Kansas

12900 Metcalf Avenue, Suite 160
Overland Park, Kansas, 66213
Toll Free: 1-888-811-5199
Fax: +1-(913)-273-0487

Team Leader ( Managed Services

Apply On Company Site
Back to search page
;