How will I help?
Based in Parramatta, as a Team Leader you will be a key Member of the Home Ownership Services Team within the Group Operations, Property & Commercial Services (GOPCS). The role will oversee a team of up to 20 credit assessors, managing their workflow and leading all people and process management to drive superior outcomes for our customers.
The focus of this role is to meet customers home lending needs through leading the business both strategically and operationally to supporting the leadership teams to deliver these outcomes.
You will also identify and drive continuous improvement opportunities to enhance process efficiencies, whilst motivating your team and heavily focusing on team culture and morale.
What’s in it for me?
You will be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you will receive Westpac’s generous benefits and a whole array of customer discounts!
Not to mention the added perk of working for a team that has been around for over 200 years dedicated to helping Australians realise the great Australian dream.
What do I need?
You will have strong experience in an operations leadership role, where you have managed larger teams and have proven your ability to drive results. A strong focus on culture is required for this role and a background in credit or mortgages will be highly desirable.
You will be responsible for:
• Be responsible and actively participate in building a proud culture that is passionate and high performing in delivering improvements that exceed customer needs, financial targets and balanced with meeting compliance requirements.
• Role model the leadership star, coach, and foster teams to be collaborative and high performing.
• Implementing and achieving key business led objectives and ensuring consistency of process and service experience across all channels
What is it like to work there?
As well as good pay and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.