CEC-Team Leader-VRM-BRANCH BANKING-VRM

Candidate Experience site (Thane, MH, India) 4 days ago

Job Role:



Ø Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.


Ø Collaborating with fulfilment teams to ensure best in class conversion ratios


Ø Ensure availability of trained manpower to maintain production at 100% capacity


Ø Meet cost to income ratios as determined by Score card


Ø Adherence to Standards of Performance


Ø Meeting Customer Satisfaction index as measured through NPS surveys



Job Description


Ø Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.


Ø People management skill essential.


Ø Experience in working in a tele-sales or relationship management in BFSI preferred.


Ø Certified in AMFI/IRDA.


Ø Good listening skills and strong communication abilities.


Ø Team Player.

CEC-Team Leader-VRM-BRANCH BANKING-VRM

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