Job summary

As a Team Leader in Operations you will face different challenges as out of the box thinking for resolving daily queries from our many stakeholders from the business, including clients as well!

You will lead a team and help them be the best version of themselves, analyzing metrics and follow up some projects.


Buenos Aires is one of JP Morgan's key strategic hubs with over 2,500 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal among others, providing value-added services, products and solutions to our clients located in various countries around the world.

Job responsibilities:

  • Resolve booking issues for our clients, take ownership on them and display client oriented focus;
  • Create a partnership with the different teams (Operations, Business, Finance, Technology, Audit and Controls, Documentation team) that you interact with, partner with them on a day to day basis to perform more efficiently;
  • Speak Up! Come up with ideas on how to fix process and technology gaps and follow them through to completion
  • Support to FX product;
  • Support of trade reconciliations;
  • Ensure timelines and client service delivery standards are continually achieved;
  • Escalate issues in a timely manner.

Required qualifications, capabilities, and skills:

  • Graduate or bachelor student;
  • Advanced English;
  • Team player and willingness to collaborate;
  • Sense of accountability and ownership of issues until resolution;
  • Relevant experience in related functions or businesses leading teams.
  • Microsoft Excel.

Preferred qualifications, capabilities, and skills

  • Portuguese language skills.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

  • Home office/flexible work arrangements and work tools to ensure a great experience.
  • Generous vacation, exam and parental leave.
  • Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
  • Medical coverage for you and your family, including domestic​ partners.
  • Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
  • Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises.
  • Language classes, mentorship programs and customized trainings.
  • Platform for employee discounts in Buenos Aires.
  • Many others that will be presented to you if you join the team.

More info can be found here: https://careers.jpmorgan.com/global/en/about-us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.