Job Description

Company: Mentor Graphics
Job Title: GLS Team Leader - 8762
Job Location: Ireland - Shannon
Job Category: Operations

Position Overview:

Mentor, a Siemens Business, is recruiting a Team Lead for our Global Logistics Services (GLS) team.  Based in Shannon the purpose of the role is to: 

  • Lead the day-to-day operational and transactional workload of the team, including first line escalations 
  • Lead, coach and develop members of the team to support/enhance Global Operations (GO) capabilities while adhering to Mentor Graphics global policies and procedures 
  • Develop and implement GO strategies and processes ensuring compliance with corporate policies, strategies and ethics
  • Support all areas of operational process within each functional area as per guidelines with a focus on customer service, timely deliverables and cost efficiency
  • Drive improvement/change throughout the GO organization globally and represent, consult on and lead global cross-functional projects as required.
  • Maximize team utilization through effect workload assignments to address business needs, planned and unplanned absences.
  • Maximize, promote and market globally, encourage and set examples of positive global team work with Global Logistics Services (GLS).

Responsibilities include:

  • Supervise, coach and mentor all team members including the development of, facilitation of and execution against individual/team training plans and goals/objectives
  • Review performance with employees on a regular basis (at a minimum quarterly) and make proposals to lead on training, rewarding and discipline, managing those processes accordingly with your supervisor.
  • Monitor and manage Holidays/Timesheets/FTO balances in guidance with policies
  • Develop and maintain metrics including, but not limited to, throughput, quality and attendance.
  • Propose, where appropriate, recommendations for rewards/spot bonuses to the department Supervisor.
  • Lead all day-to-day workflow, ensure even balance of workload within each department and ensure optimal capacity planning is in place allowing the team to meet their service level agreements and to maintain desired quality standards.
  • Autonomy required evaluating options and determining appropriate action regarding both regular and one-off problem resolution, with some supervisor/manager guidance required for more complex projects/assignments.
  • Operate as first point of escalation and act as back-up to supervisor as required ensuring quality standards are met and maintained.
  • Global Logistics/compliance – understands and becomes an expert in all regional areas leveraging team knowledge.
  • Communication – understand the importance of clear concise communication in all instances. Work closely with supervisor to tailor communications as appropriate demonstrating an aligned global logistics methodology when collaborating with wider audiences/vendors
  • Analyze contractual, product, database and business process related data as required. Collect metrics on functional areas, consider trends, provide corrective/preventative action plans, make proposals on changes/improvements and implement/administrate as required.
  • Develop proposals in conjunction with manager regarding functional process/business improvement/refinement, identifying opportunity for efficiency and cost cutting while still satisfying business requirements.

Job Qualifications:

  • Leadership and coaching skills essential
  • Strong multi-tasker with a clear ability to work on own initiative; must be able to think and act with global consideration and appreciation.
  • Individual must have the ability to influence and represent GO business position competently and confidently with supervisors, mangers, directors, senior individuals throughout the organisation.
  • Academic background should ideally include a degree in a business or related discipline and I/APICs.
  • Strong/competent user of SAP, MS Office packages, with a focus on Excel, Powerpoint and Visio.
  • Ability to quickly calculate and accurately manipulate and create spreadsheets
  • Understanding of data for reconciliation and reporting
  • Must have knowledge/ability to create documented processes, proposals and presentations
  • Strong analytical skills a must
  • Must be able to analyze and problem solve
  • Strong customer service background
  • Robust global logistics & import/export compliance knowledge

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