Business unit, Department, Reporting

Business UnitSolutionsDepartmentEISJob gradeOP1


Core Description

Under general supervision, responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system

Key Deliverables / Primary Functions

  • Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
  • Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
  • Assist with project delivery.
  • Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
  • Assist colleagues and contribute to the quality and values
  • Drive a proactive culture to reduce common causes of operational problems.
  • Understand the requirements of being part of a 24x7 on-call operation
  • Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
  • 1st and 2nd level operational support
  • Back-End infrastructure applications support

Core Functional Skills & Capabilities

CommunicationICT KnowledgeIT InfrastructureTeamworkRisk Management

Core Behavioural Competencies

Job MatchAnalysingApplying expertise & TechnologyDeciding & Initiating ActionWorking with people

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

Experience

2 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with strong focus in Microsoft and VMWare

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control : 0

Level of Engagement : Operational/Technical

Special Requirements / Employment Condition

Drivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when required

Workplace / Physical Requirements

Hybrid Remote WorkerBillable

Tech Officer: Systems Engineer

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