Techechnical Support Admin & Engineer

Zoll Medical Corporation (Cologne NW, Deutschland) Vor 14 Tagen veröffentlicht

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success

The position of the "Technical Support Admin & Engineer" includes the following administrative and technical tasks. The planning and execution of service processes, the development of service offers, the assumption of tasks, accounting and logistics as well as the maintenance and repair of ZOLL Medical resuscitation products.

ALL CV's MUST BE SUBMITTED IN ENGLISH

CANDIDATE MUST BE LOCATED IN GERMANY OR ABILITY TO MOVE ON YOUR OWN.


Admin Fuction:

  • Order processing / Order entry
  • Invoice creation / Invoice processing
  • Service entry and exit inspection
  • Spare Parts Administration / Purchasing / Procurement
  • Customer Care / Meeting and exceeding customer satisfaction targets
  • Company corporate related correspondence
  • Warehousing, packaging, shipping
  • Incoming and outgoing mail, franking
  • Inventory support
  • Notification of special incidents according to MPBetreibV to the supervisor
  • Close cooperation with other European Tech Service departments and Headquarters
  • Guaranteeing that all requirements of ZOLL Corp and partners are met in a timely fashion
  • Supporting the development of processes for continuous improvement in quality in the own area of responsibility
  • General Service administration

Technical Functions:

  • Fault finding and repairing ZOLL devices at board level and below
  • Performing regular maintenances on ZOLL devices
  • Executing STK / MTK´s according to MPG / MPBetreibV
  • Performing input and output quality checks
  • Making sure all tasks are done well on time, minimizing overall TAT (turnaround times)
  • Accurate documenting of fault findings, creating of detailed service reports
  • Tracking of activities in the Complaint Management System database
  • Handling of incoming customer calls and inquiries
  • Building strong relationship to Sales, Customer Service and Business Partners
  • Managing and minimizing customer complaints and ensuring they are satisfactorily closed
  • Hands-on contribution to day-to-day output of department
  • Ensuring that all legal and regulatory requirements are met in a timely fashion


Required/Preferred Education and Experience:

  • Successful graduation (at least “Fachabitur” or “Abitur”)
  • Technician or Engineering grade or equivalent experience ( Schwerpunkt Elektrotechnik )
  • English skills for both oral and written communication purposes
  • Willingness to learn and open-mindedness
  • Teamwork and reliability
  • Economic thinking and action
  • Responsibility and care
  • IT skills in MS Office products
  • Driver's license class B

Technical:

  • Excellent knowledge and proven skills in Electronics & Mechanics
  • IT equipment, networking competences (e.g. MS Office)
  • Diagnostic and measurement equipment
  • General knowledge of all engineering disciplines
  • Strong technical knowledge of resuscitation equipment
  • Strong knowledge of local laws and regulations for medical products, focus on MPG / MPBetreibV, EN 60601, EN 62353 etc.

Commercial:

  • Strong time management and personal organization skills
  • Oral and written communication skills
  • Customer interfacing skills
  • Multi-tasking capability
  • Strong team-minded skills
  • Attention to detail
  • Sales- and marketing oriented
  • Customer satisfaction
  • Repair turnaround (Hardware)
  • Average repair time
  • Utilization & Productivity
  • Customer Satisfaction (NPS score on repairs)
  • Failure rate (as complaint of performed maintenance or repair)

Personal:

  • Strong organizational skills, being able to manage own workload
  • Be a problem solver, analytical and methodical thinker
  • Strong interpersonal skills, excellent and clear communication
  • Written and verbal output shall be concise and accurate
  • Credibility with both colleagues and customers
  • Temperament to remain calm and focused in pressurized situations
  • Strong work ethic, strong ethics and integrity
  • Continuous improvement outlook and can-do attitude
  • High energy, dynamism and action orientation
  • High personal standards, self-motivation
  • Tenacity and resilience
  • Strong Customer focus, have excellent service skills
  • To represent ZOLL in a professional and positive manner
  • To provide feedback to the Repair Depot Manager Germany/Austria in case of any problems, solutions or opportunities
  • To assist in the promotion and sale of upgrades and options (e.g. service contracts)
  • To identify and implement improvements that enhance the customer´s satisfaction with ZOLL
  • To maintain an up to date knowledge of all ZOLL products in the Tech Service portfolio

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V/SO

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Techechnical Support Admin & Engineer

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