Technical Account Lead

Dunnhumby (Shenzhen, 中国) 6天前发布
Most companies try to meet expectations. dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st-century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail, for brands like Tesco, Coca-Cola, Procter & Gamble, and PepsiCo.  

dunnhumby is looking for a talented Technical Account Lead!

You will support contacts with clients on the technical implementation of our data platform and/or software products in order to provide a high quality and professional delivery of our products and services.

What you'll be doing:

  • Support data exploration assessment and audit with client IT to fully understand client data/ systems and plan data required to support the engagement.
  • Act as subject matter expert answering data related inquiries from both internal and client stakeholders: use subject matter experts across the team and beyond to handle and manage the most complex questions.
  • Use data expertise to articulate and recommend the best options to outline the data roadmap and resolve data issues/problems: including writing out Technical Solutions Architecture diagrams aligned to our global standards.
  • Support the documentation and presentation of data requirements to a wider group, including the client, to assure roadmap/delivery plans.
  • Create and manage service provision, Service Level Agreements (SLA’s) and data issues with client data providers, including acting as an escalation point to ensure swift issue resolution (in conjunction with the data management team). Work with senior roles within the team and beyond where these issues deviate significantly from any standards.
  • Technical Pre-Sales - Work with dunnhumby Client Leadership and Analysis teams to understand proposed scope of work to ensure dunnhumby data solution and products as well as client IT are able to meet requirements.
  • Feedback in to the overall product deployment process design and core technology roadmap based on findings from client interfaces.




What you'll need:

  • Experience within Commercial IT & analytics or a Technical Consulting company.
  • Bachelor’s degree or equivalent in Information Technology or related field.
  • Experience querying and investigating data in any flavor of SQL.
  • Industry Standard Configuration and Release / Deployment Process
  • Data Architecture & Modelling
  • Cloud Infrastructure, Management and Hosting
  • SQL

A plus if you also have:

  • Master’s degree in Business, Information Technology, or Analytics.
  • Some experience working in distributed computing
  • Experience with specific Cloudera and/or HortonWorks implementations
  • Experience with Cluster frameworks
  • Experience with PaaS
  • Experience with modern and traditional data warehousing and data processing technologies and concepts (Hadoop, PySpark, Hive, RDBMS).
  • Experience with data engineering concepts and technologies.

Life at dunnhumby

dunnhumbians are passionate people who always start with the customer, we are ambitious and decisive, we listen and understand, innovate and explore, and work together to grow one dunnhumby.
  • Here you'll be part of a culture that welcomes participation and discussion at all levels.
  • You’ll get to work in an internationally collaborative environment alongside teams of ambitious, inquisitive and forward-thinking individuals.
  • We believe that learning and development never stops and provide opportunities to feed your curiosity to understand, improve, and learn; encouraging everyone to build on the best of what we do.
  • You'll have the opportunity to work with ground-breaking technology delivering extraordinary impact for our customers.
  • We’re a great believer in work-life balance offering flexible working hours plus an extra day off on your birthday.
  • dunnhumby's spirit of community and the diversity of our people's skills, backgrounds and experiences makes us stronger. We continuously seek to build an environment of inclusion, equality and respect because we know that will make us the best business we can be.
Our approach to Flexible Working
  • At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
Discover where a career with us can take you. Meet our people on YouTube to learn about the diversity in career paths across dunnhumby. For more about our culture and to explore the benefits we offer visit our Careers site .


:   Data and Analysis-Technical Account Management