Technical Account Manager

Techgig (Pune, MH, India) 7 days ago

About Job

CTC Undisclosed Job Location Pune ,Bengaluru/ Bangalore Experience 8 - 11 yrs

Description

Advanced professional role, focus on scaling engagements (accounts or global), point of contact for all technical needs, expertise & experience of mapping customer technical requirements to ANSYS solutions in a given industry vertical, advanced industry vertical domain expertise, participate in industry working committees, collaborates with sales leaders to map customers key business initiatives, leads opportunity qualification & drives technical campaigns for complex engagements, advises on market sizing initiatives. Works collaboratively with presales, program management, solution architects, product management & business unit leaders to deliver key customer solutions, lead account-based marketing strategy, drive deployment & adoption including partner solutions, monitor usage. Provide selective support for account specific initiatives & solution campaigns based on expertise. Lead field-factory interlock for ANSYS product enhancement & roadmap, escalations, and competitive solution positioning. Strong internal network across regions and functions, impacting significant revenue for large scale strategic and enterprise accounts.

Key Duties and Responsibilities

Establish a long term and sustainable relationship with the assigned accounts by discovering customers largest problems (like product design and design acceleration challenges) and co-create solution vision leveraging ANSYS portfolio of solutions as well as that of the larger ecosystem to maximize value for the customer.
Partner with Enterprise Account Manager to develop account plan and growth strategy aligned with customers key business initiatives to create a win-win environment.
Plan and lead strategic long term and short-term technical activities worldwide working with EAM and the larger ANSYS teams (Presales, Support, Professional Services, Engineering Solutions, Software Development, Marketing) to achieve the overall sales plan.
Constantly work towards expanding the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
Serve as the lead point of contact for all technical project requests from customer and take care of technical requests
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures.
Uses in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within own discipline area.
Assist with challenging client requests or issue escalations as needed and Be voice-of-customer to the ANSYS development teams by highlighting customer problems and solution gaps

Minimum Education/Certification Requirements and Experience

Masters degree in Mechanical, Electrical, Electronics Engineering or other technical discipline
A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple global sites
Strong verbal and written communication skills
Strong organizational and time management skills
Strong leadership and mentoring skills

Preferred Qualifications and Skills

MS or PhD degree preferred
A minimum of 8 years of experience in an engineering environment is preferred.
Deep understanding of automotive industry trends, technologies, engineering environment, product design complexity, development challenges etc.
Know-how of enterprise engineering software play in product design environment
Relevance of CAE/PLM/PDM in product design environmentomer problems, deliver value

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

Customer focus
Results and Accountability
Innovation
Transparency and Integrity
Mastery
Inclusiveness
Sense of urgency
Collaboration and Teamwork

Technical Account Manager

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