Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.
Our Technical Account Managers (TAMs) build, develop, and maintain one-on-one relationships with our Premier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while embracing new solutions and functionality to maximize their investment.
We are looking for a technical candidate, with a strong development/consulting/support background and validated customer-facing, and relationship management skills. The TAM will deliver pro-active services, advice and mentorship, and be the customer’s technical advocate within Adobe. This role will coordinate with the Customer Success Management, support, consulting, Tech-Ops and engineering teams in Adobe, to ensure technical queries are addressed, in a timely manner, to meet project time-lines and requirements. The TAM also needs a deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and lead through changes.
The position would require travel to customer sites mainly in Germany, Switzerland or Austria, with 15-20% on-site work. Very strong written and verbal communication skills in English and German a must, another EU language would be beneficial.
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Technical Account Manager, Technical Project Coordinator, Sr. Support Engineer, Technical Consultant, Support Specialist, Field Support Engineer