Job Description

DataVisor is a next-generation security company that utilizes industry-leading unsupervised machine learning to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest internet properties and financial institutions in the world (Yelp, Pinterest, Wechat, Cheetah Mobile, etc.) to protect them from the ever-increasing risk of fraud. Our award-winning software is powered by a team of world-class experts in big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!

Summary:

As a Technical Account Manager (TAM), you manage a portfolio of client relationships and provide technical solutions and consultative services. You lead integration of our product with client data and manage the on-boarding of customers. From managing customer performance to debugging product issues, you are an expert who can provide world-class customer support with your rich knowledge of our product, our machine learning algorithms, and a good understanding of fraud scenarios seen in client’s business case. You work cross functionally with Engineering and Product teams to facilitate issue fixes and to implement configuration/customization requests from customers.

Specific Job Duties:

  • Provide product support, escalation, and resolution of technical issues
  • Oversee proof-of-concepts and trials for customers
  • Understand client use cases and define plans to achieve success criteria
  • Manage integration and product implementation process for customers
  • Conduct and coordinate business reviews and presentations with clients
  • Drive product roadmap by communicating client feedback to internal teams
  • Attend meetups, events, and conferences as a technical ambassador

Requirements

  • B.A./B.S. degree in a technical or analytical discipline
  • 2+ years of experience in customer-facing technical or consultant roles
  • Excellent communication and presentation skills
  • Strong time and project management ability with focus to ensure deadlines are met
  • Experience with and knowledge of fraud/risk operations or trust and safety a plus
  • Experience with and knowledge of model development, evaluation and iterations a plus
  • Coding and database experience (e.g. Python, Java, SQL) a plus


This position can be based in either New Delhi or Bangalore.

Benefits

  • We offer a flexible schedule with competitive pay, equity participation and health benefits as well as the opportunity to work with a world class team.