OpenShift Technical Account Manager

Red Hat (São Paulo SP, Brasil) Publicado 3 dias atrás

Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry. Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Sao Paulo, Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Technical Support teams. As an Openshift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf. The role can be located anywhere within the Sao Paulo region. Successful applicants must reside in a state where Red Hat is registered to do business.

  • Support enterprise customers implementing automated and containerized cloud application platform solutions
  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
  • Collaborate with the engineering, R&D, product management, and technical support teams
  • Create documentation regarding customer issues and technical details on how to resolve them
  • Manage and grow customer relationships by delivering attentive, relationship-based support
  • Travel occasionally to visit regional customers

  • 5+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization
  • Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Red Hat Ansible Automation Platform)
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Direct experience with a variety of hardware vendors
  • Ability to manage multiple issues and projects with shifting priorities and timelines
  • Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
  • Ability to travel for customer visits and events within the region
  • Advanced communication skills in English

The following are considered a plus:

  • Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
  • Experience working in DevOps environments
  • Software engineering background; experience with RPM-based Linux and Java technologies
  • Experience deploying applications in cloud environments
  • Experience developing containerized applications
  • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
  • Familiarity with source code management tools like Git or Apache Subversion (SVN)
  • Prior experience in a technical leadership or mentorship role

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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OpenShift Technical Account Manager

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