Job Description

Job CategoryCustomer Success Group

Job Details
This is a great opportunity to join a very successful SaaS company that is experiencing tremendous growth. The Client Success Manager will own a client base, to on-board, train, hand-hold and will be their go-to contact for any technical related questions. You will be the face of the company for our clients once they come on-board. We are open for this person to be either in Sydney or Melbourne.
+ Establish consultative and trusted relationships with Datorama clients
+ Understand the client business goals and how Datorama adds value to those
+ Anticipate client future needs to deliver optimal solutions
+ Ensure client expectations are exceeded consistently
+ Transition new clients into the company seamlessly and create consistent delivery processes across all clients
+ Communicate regularly with the customer to evaluate satisfaction and value delivery
+ Drive value and in turn upsell opportunities into Datorama’s existing client base
+ Develop best practices and process strategies across teams
+ Drive planning sessions to ensure client is able to fully leverage Datorama to meet their performance and operational efficiency goals
+ Identify relevant analysts for particular activities and manage the briefing process
+ Build collaborative and productive working relationships cross-functionally within the Datorama organisation – ultimately to support our clients business strategy and growth
+ Collaborate with and support Account Management in business reviews and check in points with key clients
3 months expectations:
+ Master Datorama's marketing intelligence platform and obtain certification
+ Become familiar with Datorama market positioning, backed by Salesforce Marketing Cloud​
+ Begin to meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals
+ Develop working partnerships with the Datorama Customer Success team supporting your customers
12 months expectations:
+ Own the technical ownership, adoption and growth of allocated book of business.
+ Begin building business--identify opportunities, drive business outcomes, ensure customers are successful with Datorama
+ Build and foster relationships with senior client executives
+ Evangelize Datorama's customer success stories and customer success systems and processes
About you
+ 2-5 years experience in digital analytics, preferably in a top tier media agency or AdTech vendor
+ 2+ years previous commercial experience, preferably in a technology SaaS company
+ Extensive experience with databases and data mapping
+ Extensive experience using Excel plus desired skills in SQL, CSS and Python
+ Strong technical and problem solving skills
+ Excellent communication skills, both written and verbal
+ Time management skills with the ability to effectively manage and prioritize own workload
+ Project management skills
+ Deep understanding of the online advertising industry / eco-system
+ Natural ability for consultative and solution-based selling
+ Technology related B.Sc or B.A. degree

Flexible Salary: $100,000 - $142,000 pending seniority and other variables
Posting Statement
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
Save Job