Mainframe/NonStop System Technical Analyst

TSYS Card Tech Services India LLP (Pune, MH, India) 11 days ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Global Payments is the parent company for TSYS, Netspend, Heartland, TouchNet, OpenEdge, Xenial, Greater Giving, ACTIVE Network, and AdvancedMD.  Headquartered in Georgia with over 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter (@globalpayments), LinkedIn and Facebook.

Summary of This Role

Designs, develops, installs, configures, and maintains enterprise operating and infrastructure systems (e.g. OS upgrades and patches, database management systems, application integration & communications, storage, etc.) as well as installed third-party systems components to ensure reliability in accordance with user needs and technical specifications while meeting defined service level agreements. Recognizes and troubleshoots problems with hardware and operating systems and assigned third-party software running on an IBM Mainframe or HP NonStop system. Establishes and documents standards and procedures (including disaster recovery procedures) for management review. Communicates with and provides reporting and technical support to system users and clients.

What Part Will You Play?

  • Optimizes NonStop/Mainframe operating system (OS), firmware, and Independent Software Vendor's (ISV) products by interacting with the architect team, determining new products to improve efficiency and capabilities, performing strategic planning, and modifying architecture. Performs thorough research and analysis of designs and modifies procedures to solve complex problems considering computer equipment capacity and software limitations. Plans advanced and functionally defined assignments and goals, with alternatives, actions, and results clearly specified. Prepares detailed project specifications and timelines for project management. Assists management by providing accurate estimates of work effort and impact of projects and tasks. Serves as a technical consultant given broad base system and product expertise and determines impact of the most complex system/software changes. Assumes leadership role for on-call responsibilities. Advises, teaches, and consults with a broad audience including internal and external clients and team members.
  • Researches upgrades and alternative products and a combination of options to deploy new communication functionality or communication products in order to provide for high visibility from improved resiliency and decreased down time. Conducts reviews of message/transaction and data migration processes and evaluations of various communication channels to make highly complex environment and capacity management decisions that improve performance and/or resolve communication issues. Recommends to management changes in strategic direction and tactical solutions. Builds new communication channels when determined through interactions with the client (external and internal) and vendors. Approves and defines strategy and rules.
  • Works with various vendors to help set the roadmap for the various programs and products through early support programs for various Database Management Systems (DBMS) products. Defines core set of system datasets to support DBMS. Sets up new clients database blueprints. Builds start tasks within an environment for various databases and related log files. May work with internal and external clients on connectivity and response time issues.
  • Designs strategic disaster recover procedures to support implementation of new technologies based on system needs, designs, and requirements. Develops disaster recovery procedures including documentation to rebuild Mainframe systems within defined rebuild times. Develops requirements to maintain all changes for redundant systems to ensure live backups are always up to date. Leads disaster recovery efforts during testing, training, and actual outages.
  • Models capacity and resource projections based on prospective clients based on portfolio demographics providing cost estimates to Finance / respective pricing teams for contract development.

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree
  • Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
  • Typically Minimum 8+ Years Relevant Exp
  • Experience in system administration within a highly available enterprise environment or related experience.

Preferred Qualifications

  • Typically Minimum 8+ Years Relevant Exp
  • TSYS administration experience in a highly available enterprise environment is strongly preferred OR a minimum of 10 years external experience in system administration within a highly available enterprise environment or related experience..

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
  • Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
  • Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
  • Operating Systems Knowledge (Mainframe Skills) - z/OS, z/VM, TSO/ISPF, ISMF, JCL, SMP/E, Catalogs, CA1, DFSMS, DFHSM, DFDSS, REXX, Utilities
  • Operating Systems Knowledge (HP NonStop Skills) - CA Unicenter, Guardian OS Basics, IBM Connect-Direct (NDM), MediaCom, FUP, TACL, Pathway, SCF, EMS, Spooler, TEDIT, Expand, SQL, OVNM, OSS, SafeGuard, VTS, Prognosis, Oracle Extractor Replicator, MQ, Measure, ServerNet, CLIM, TCP/IP, DSMSCM, NonStop SSL, TMF, ACS
  • General Business Knowledge - A broad expertise of the payments industry and the services that TSYS provides. Ability to effectively consult with internal / external clients on how they can integrate with TSYS' enterprise infrastructure systems and other TSYS services to enhance their business.

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US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture..

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process.  For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at


Outside of US Applicants:

TSYS is committed to diversity and equal opportunities for everyone.  We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law.  For more information, please refer to our Code of Business Conduct and Ethics, found here.

Mainframe/NonStop System Technical Analyst

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