Voice & Video - Technical Analyst / Sr. Technical Analyst

Colgate-Palmolive Company (Mumbai, MH, India) 9 hours ago

Relocation Assistance Offered Within Country
# 90115 - Mumbai, Maharashtra, India

Job Summary

  • The Voice & Video Technical Analyst is responsible for ensuring the effective operation of the Voice & Video environment through understanding of Cisco VOIP & Telepresence Technology. He should have adequate knowledge of configurations and troubleshooting skills to support projects and performance issues.
  • He / She should also possess good communication skills to be able to effectively deal with US counterparts and business partners., business processes, and applications. In addition they are responsible for the resolution and/or escalation of the production incidents.

Essential Job Functions

  • VOIP
  • Should be able to understand LAN & WAN terminology and also should be able to correlate their impact on VOIP and Video segment
  • Supporting VOIP Cluster components with hands on experience on configuration & administration of
  • Cisco Call Manager
  • Unity Connection Servers
  • Contact Center Servers
  • Cisco Voice Gateway
  • Configuration and supporting VOIP implementation at remote sites
  • Validation of VOIP implementation documents like site readiness , LLD
  • Validation of Bill Of Materials
  • Configuration and supporting QoS & Packet analysis
  • Configuration and supporting Switching, VLAN, Ether channel , HSRP
  • Troubleshooting Call Manager, Voice Gateway , On Net Calling Issues
  • Create awareness of VOIP technology in end user
  • Support VOIP analysis and reporting to achieve savings
  • Good Communication skills and ability to coordinate with global stakeholders
  • Coordination with Wipro for VOIP rollouts , support and liaise with regional IT managers
  • Manage medium to high priority projects in VOIP
  • Vendor coordination & management

  • Video
  • Support configuration & administration Cisco Call Manager, Unity Connection Servers
  • Supporting different Telepresence end points and their configurations
  • Supporting Video solution implementation at sites
  • Design Assessment
  • Room Remediation
  • RRA
  • Troubleshooting Call Manager, Voice Gateway , On Net Video Calling Issues
  • Good Communication skills and ability to coordinate with global stakeholders
  • Coordination with regional IT managers for Video role outs
  • Should possess good technical knowledge about multicast concepts and should have ability to configure router , switches with standard configurations
  • Troubleshoot the multicast issue by coordinating LAN and WAN teams

Applied Knowledge and skills

  • Knowledge about CISCO VOIP, telepresence equipment, configuration and their troubleshooting
  • Understanding of WAN, LAN,Wireless controllers, Access points
  • Communication skills (both verbal and written)
  • Switching
  • Cabling standards
  • Google Meet & Google Chromebox

Distinguishing characteristics (Include information that should be taken into consideration during the job grading process. For example, the job may be more than one salary range. The job may require special grading due to skill requirement or business)


Key Accountabilities:

Business Impact: (If the position has the potential to impact the business in a meaningful way, Please mention the details)

To keep network and wireless infrastructure up and running at every colgate office to ensure business users can function and meet their goals.

Internal and External interactions (Key stakeholders):

  • Internal Teams
  • Local IT Organisation
  • Vendors

Education and /or certifications:

  • Minimum years of work experience preferred: Minium 4 years

  • Minimum degree requirements: Education – Engineering Graduates or Equivalent

  • Other work requirements: Might have to work in shifts ( Morning / General / Second Shift ) Needs to attend calls in US morning

  • Licenses and certifications: Professional Certification - CCNA Voice is a must , CCNP Voice ( Preferred )

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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Voice & Video - Technical Analyst / Sr. Technical Analyst

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