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Job CategoryCustomer Success Group
Our Salesforce Marketing Cloud Technical Architects are strategic technical thinkers and customer-facing subject matter experts on Salesforce Marketing Cloud systems, API, data, and integrations. They are experienced hands-on developers who collaborate with our Solution Architects, Business Architects and Project Managers to translate requirements and deliver specific technical objectives for customer engagements. Our Architects are laser-focused on our customer’s success, with the ability to clearly understand and articulate solutions. As a trusted advisor, this person will leverage their Salesforce Certified knowledge, passion for learning, innovating, and solving problems, and consulting experience, to deliver valuable outcomes for our customers.
Conduct technical requirements gathering, review, and architecture sessions
Document technical processes and run analysis between current and future states
Own delivery tasks from initial scoping, planning and requirements analysis, through to design, development, testing and deployment.
Collaborate with our other Architects and Managers to detail, design, document, understand and/or deliver specifically technical specifications and solutions
Provide subject matter expertise to customers and project teams
Understand out-of-the-box Marketing Cloud functionality, and have the ability to leverage and tailor these based on customer requirements
Proactively identify and analyse issues and obstacles to determine and recommend appropriate courses of action
Help us refine and improve by identifying, creating, and enhancing internal processes and methodologies based on recurring customer feedback and evolving industry standards
Stay ahead of the curve with innovations, educate yourself and enable others on current and emerging technologies
Run workshops, develop and present options based on technology and feasibility tradeoffs, and the choices that may be required in order to meet a customer’s objectives
Work collaborative and dynamically across multiple (1-5) engagements at a time
Share knowledge and innovate with the team
Minimum 8 years industry and software development experience
A positive “Can Do” and Customer Success-centric attitude
SSJS, JS, SQL, APIs, Node.JS (or similar), Database design experience
Proven experience advising on, and implementing marketing technology solutions
Demonstrated ability to communicate ideas clearly and concisely
Ability to travel within Latin America (<10% of possible travel time)
Experience with primary elements of Marketing Cloud: Email Studio, Content Builder, Mobile Studio, Journey Builder, Automation Studio and Personalisation Builder
Excellent oral and written communication skills including technical documentation and the ability to conceptualise and communicate complex technical concepts to technical and non-technical audiences
Relevant Salesforce Certifications - Certified Salesforce Marketing Cloud Email Specialist, Certified Salesforce Marketing Cloud Consultant and Certified Salesforce Administrator
Previous Marketing Cloud experience
Previous platform development experience
Benefits & perks
Employee Stock Purchase Program
Health Insurance for the family group
Wellness and Education Reimbursement
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world
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