Technical Business Analyst
Network Infrastructure and Cloud hosting
About the Role
Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
The Global Technology Services (GTS) team is in place to help build tomorrow’s bank today. We do this by reimagining products and services, delivering global best digital experiences and technology and establishing simpler, better foundations.
This role is a project delivery oriented position that will support the delivery of infrastructure outcomes for the Payments Services Utility. You will provide a key interface between project managers, engineers, platform technical teams and BU stakeholders to ensure projects are successfully delivered.
You will be responsible for providing specialist technical support for projects which includes coordinating the definition of functional and non-functional requirements, gathering technical inputs, documenting and analysing business needs and requirements, supporting transition of new solutions into operations and identifying opportunities for improvement in both business operations and delivery processes.
Do work that matters:
As Technical Business Analyst you will liaise with critical stakeholders, conduct complex requirements gathering sessions and offer consistent, high impact reviews within the project. You will play a critical role in monitoring project progress day to day and building relationships with your colleagues will be key to your success.
Lead the technical analysis and delivery of key strategic initiatives for Payments infrastructure.
Support the design and development of Payments infrastructure initiatives, workshop facilitation and project management activities.
Identify and proactively manage project risks, along with identifying continuous improvement opportunities.
Ensure any designs, strategy/frameworks and recommendations developed are aligned with the Strategy, Group Risk principles, policies and standards.
We are interested in hearing from people who possess…
Extensive technical business analysis experience
Experience working within the Tech Delivery space and have strong knowledge of Network Infrastructure and Cloud hosting.
Ability to capture business requirements in a clear and concise manner, to translate business requirements into functional and non-functional system requirements and keep the customer and enterprise architecture in mind when clarifying and questioning technical requirements
Build and maintain productive relationships with Key Stakeholders, including Program / Project Managers, Business Sponsors, Architects, Engineering Leads, Delivery Teams in both internal GTS as well as external business units.
Drive and workshop to capture business and technical requirements with key stakeholders ensuring accurate and appropriate strategic decisions are made.
Analyse and document business needs into functional processes and requirements using standard analysis methodologies and tools.
Identify and escalate where necessary for conflicts, issues, & risks to delivery or business processes as result of system or application changes, assist with mitigation strategies.
Support multiple project delivery / scrum teams to link all dots, and break down the requirements into work objectives for each team using appropriate method (e.g. backlog creation, user stories, as-built functional documentation etc.).
Support projects through ensuring seamless transition of new solutions into operations.
Provide support in tasks related to business and data analysis – both for leading other BAs as well as hands-on, including quality control/sign off for area of accountability.
Effectively prioritise work and deliverables according to specified timeframes.
Oversee technical testing activities in different phases ensuring adequate project coverage in a complex system integrated level, and apply business end-user lenses.
Evaluate effectiveness of solution delivery (SDLC) tools, processes & methodologies, and make recommendations for continuous improvement.
Ability to communicate ideas and vision effectively and with impact to business and technical teams
Ensure projects adhere to enterprise business requirements methods and minimum standards, including appropriate documentation and controls
Strong experience within the Financial Services Industry
From here you’ll go
This role is something you can really own and deliver. It will be a challenging and exciting opportunity that will be very rewarding throughout. If you are a Technical Business Analyst with proven experience within the Tech Delivery space on large complex programs, would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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